Service Manager (Pump, Power & HVAC)

Build the Future with Us — EquipmentShare is Hiring a Service Manager We’re hiring a Service Manager at our Advanced Solutions rental facility in Carlsbad, NM. The role requires leading a team of Heavy Equipment Maintenance Technicians (Mechanics) and will involve raising the level of service and support that our customers receive. Schedule: Monday to Friday, 7:00 AM to 5:00 PM Primary Responsibilities Coordination and supervision of quality performance of our equipment mechanics and service personnel. Scheduling repairs for customer and company owned rental equipment. Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep them up-to-date about new opportunities. Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Employee training and development and maintaining a safe work environment. Other duties, assigned as needed. Perks & Benefits Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite! *restrictions apply) Competitive compensation: Base salary plus Company Profit Sharing Plan. Company provided truck. Full medical, dental, and vision coverage for full-time employees. 401(k) and company match. Generous PTO + paid holidays. Gym membership stipend + wellness programs (earn PTO and prizes!). Annual tool and boot reimbursements for those in applicable jobs. Company events, food truck nights, and monthly team dinners. 16 hours of paid volunteer time per year — give back to the community you call home. Career advancement, leadership training, and professional development opportunities. Access to industry leading diagnostic tools. About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. See challenges as opportunities. Embrace change and continuous improvement. Bring energy, effort, and optimism every day. Skills & Qualifications Required Skills/Abilities: Industry knowledge in the rental industry or a related construction field and innovative and dependable; ideally three years of maintenance and service experience. Strong interpersonal and problem-solving skills. Adaptable to the fast pace of a growing company and able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services. Competitive, but thrive in a team-oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry. Superior customer service, teamwork and verbal/written communication skills. Education and Experience: High School diploma, Trade school certificate preferred. Experience in field service, maintenance and repair preferred. Experience leading maintenance teams. Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle. Physical Requirements: Must be able to move, stand, stoop and bend freely. Must be able to lift up to 50 pounds at times. This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen. A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. We value different backgrounds, talents, and perspectives and want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities. #J-18808-Ljbffr