Account Manager

Account Manager

Problem-solvers thrive here. Are you looking for stability, purpose, and a place where your work truly matters? Here at Creedence, you don't just manage accounts - you protect production. Creedence Energy Services is a family oriented and safety focused production chemicals company servicing the energy sector. We are a growing company committed to providing the best innovation, technology, and service to our customers. We realize the secret to our success if found in the people we surround ourselves with and the culture we create. If you are looking for a rewarding, long-term career in the energy industry, apply today!

Location: Carlsbad NM

Department: Sales & Service

Remote Status: On-site

FLSA Status: Salaried, Exempt

Sign On Bonus Benefits (eligible the first of the month after your start date):

• Health Insurance - traditional and high deductible plan choice; single HDHP 100% paid by company
• Dental and Vision Insurance
• Life and Disability Insurance
• 401k with company match, immediate eligibility
• Paid vacation, sick, and holidays
• FRs and PPE provided
• Paid training
• Annual Bonuses

Job Summary

Oversees assigned customer accounts and daily field operations to ensure work is performed to customer specifications.

Expectations

Expected to design and develop project plans. Exercises discretion and independent judgment. Self-motivated, organized and effective communicator. Excellent communication and customer service skills.

Essential Duties

• Develop and maintain strong, long-term relationships with customer accounts
• Provide strong account leadership through a consultative sales approach with accounts
• Develop a customer retention program
• Generate and submit bids to customers as requested
• Understand key business drivers of customer accounts in order to provide effective solutions
• Primary point of contact for all matters specific to assigned customers
• Resolve issues on assigned job sites and with customers
• Travel to field locations to conduct sales meeting and for issue resolution
• Collect samples from wellsite and conduct water analyses
• Work with technical team to determine optimal monitoring program
• Achieve and sustain revenue and customer targets
• Routinely report chemical usage and KPI data to customer
• Forecast future work and resources
• Oversee daily operations of the local yard, including equipment staging, cleanliness, and safe work practices
• Submit orders for chemical deliveries and ensure job tickets are generated, accurate, & received
• Supervise and schedule field personnel for daily and weekly assignments; delegate work assignments and provide leadership and guidance
• Manage the local fleet, delivery, and equipment maintenance programs; coordinate with basin leaders on route optimization and process improvements
• Ensure standardized DOT regulation adherence to reduce violation risk
• Work closely with HSE and DOT to develop and enforce safe work practices
• Oversee local inventory management, including month-end counts and tracking of dead and aged stock
• Track monthly chemical usage and application
• Ensure all paperwork and reports (job tickets, DOT logs, inventory, timesheets) are properly completed before submission
• Assist technical team with RFPs
• Aid other Account Managers in achieving all required tasks of customers
• Provide excellent customer service, both internally and externally, and represent the company professionally in the field and at the yard
• Work well independently and as a team

Qualifications

Education/Experience: Minimum 3 years of oil and gas production chemical experience. Proven record of customer service and account management success. Experience with oil and gas surface and downhole equipment required. Requires fundamental understanding of production chemical technical challenges.

Certifications/Licenses: None

Driving Requirements: Valid driver's license – travel required

Physical Requirements – Lift, push, pull and carry up to 50 pounds chest high. Must be able to reach, push, pull, and grasp with arms and hands. Will require standing, crouching and/or kneeling, sitting, walking, driving, and transitioning in/out of vehicles. Must be able to talk, hear, and see. Required to have the visual acuity to safely and legally operate motor vehicles.

Work Environment – Some exposure to environmental conditions such as extreme weather, precipitation, and wind. Potential exposure to harmful chemicals, dust, odor, fumes, oil, and gases. Noise level is typically moderate, occasionally loud.

Financial Skills – Understands the financial implications of business decisions, monitors market competition, targets potential customers for business development.

Communication Skills – Effective verbal and written communication skills as well as providing excellent customer service.

Cognitive Skills – Demonstrate strong field awareness and practical problem-solving skills to evaluate wellsite operations, identify challenges, and implement effective solutions in real time. Exercise independent judgment and leadership when coordinating service activities, addressing customer and field issues, and adjusting plans to meet changing site conditions. Communicate clearly and decisively with customers, field personnel, and leadership to ensure safe, efficient operations and sustained account performance.

Language Skills – Ability to read, interpret, and understand documents such as safety rules, operating instructions, and procedure manuals. English language fluency in reading, writing, speaking, and comprehending. Bi-lingual beneficial.

Computer Skills – Efficiently navigate a web browser, mobile applications, Microsoft Office 365 Suite (Excel, Teams, Word, SharePoint, One Note, etc.). Proficiency in designing spreadsheets, creating advanced formulas, charts and tables required. Must be able to design professional presentations.

Work Ethic – Be trustworthy, dependable, respectful, and truthful with a commitment to safety and excellent customer service. Follow company policies and procedures and take responsibility for your own actions. Must pass a pre-employment drug test, background check, motor vehicle record check, and education verification.

Creedence is an Equal Opportunity Employer