Administrative Coordinator

Administrative Services Coordinator I

The Administrative Services Coordinator I assists the department with complex data entry and analysis, writing, verification of documents, and customer support in-person and via phone. HIRING SALARY RANGE $45,052 - $58,988 (Hiring salary dependent upon applicant's education, experience, skill level, and other job specific qualifications) OPEN UNTIL FILLED APPLICATION REVIEW BEGINS IMMEDIATELY

Duties and Responsibilities

ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate importance of functions.)

1. Collaborates with department staff on various administrative projects.
2. Provides a wide range of administrative tasks.
3. Verifies submitted documentation for regulatory compliance and the issuance of permits.
4. Reviews permit applications, fee calculations, and building permit processing and issuance to ensure completeness and accuracy.
5. Verifies that projects have obtained all necessary approvals prior to permit issuance, ensures applicant are notified when construction documents and/or permits are ready for pick up.
6. Maintains files, responds to resident inquiries, and handles confidential information.
7. Manages and maintains a portion of the online permitting software and requirements for external user setup, license designations, permitting and document scanning, and attachment of records.
8. Provides front counter customer service support and additional back-office support.
9. Assists with maintaining department records as required by federal and state laws.
10. Provides assistance to citizens and building professionals via phone and email messages, and supports Permit Specialist with job duties as required.
11. Performs other duties or assumes other responsibilities as apparent or assigned.

Minimum Qualifications

1. High school diploma or GED required. Undergraduate degree preferred.
2. Must possess or obtain the ICC (International Code Council) Permit Technician certification exam within the six (6) months of hire date.
3. Minimum of five (5) years of experience in the Administrative or Customer Services capacity, working with the public or in an office environment.
4. Must perform a wide variety of duties with speed and accuracy in a busy office environment.
5. Must handle confidential information with discretion.
6. Must be proficient in Microsoft 365.
7. General knowledge of Building Codes, Local, State, and Federal requirements.
8. Substantial knowledge of construction terminology is preferred.
9. General knowledge of Crystal Reports or SQL is a plus. May include additional certification requirements dependent upon other duties as assigned within a set amount of time.
10. Must possess a valid SC Drivers license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy.

Knowledge, Skills and Abilities

1. Take action in solving problems while exhibiting judgment and a systematic approach to decision making; identify the important dimensions of a problem, determine potential causes, obtain relevant information, and specify alternate solutions that result in effectiveness.
2. Safeguard confidential information and use it or disclose it only as expressly authorized or specifically required while performing specific job duties.
3. Respond positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of one's schedule, ensuring County employees are receiving the best possible service and items with priority are completed as needed.
4. Demonstrate sound time-management skills by effectively or efficiently organizing, prioritizing, and completing multiple assignments on or before the designated deadline.
5. Consistently abide by established policies and procedures for routine problems. Embrace technology, paperless processes, and various system enhancements.
6. Attend and actively participate in administrative, department, and team meetings as scheduled.
7. Seek and participate in opportunities for continuing education and professional growth.
8. Embrace County and Department standards for customer service, accuracy, quality, efficiency and all County and Department policies and procedures ensuring that all work performed meets those standards.

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to: Health, Dental, Vision and Life Insurance, Optional Life and Disability Insurance, Optional Medical and Dependent Care Spending Accounts, Annual and Sick Leave, Fourteen (14) recognized Holidays, South Carolina Retirement System (SCRS) State Retirement Plan, Police Officers Retirement System (PORS - as applicable), Optional Deferred Compensation Program, Longevity and Merit Pay Increases, Leadership, Professional and Skill Development Training, Employee Assistance Program, Employee Well-being Program.