Desktop Support Technician
Hallmark Global Solutions Ltd
Job Title: Desktop Support Technician
Experience:3-5Years
Work Location:Irvine CA.(onsite position from Day 1)
Work Mode: Onsite - 5 Days a Week Work from Office (mandatory)
Visa :USC and GC are encouraged to apply
The Desktop Support Technician provides high-level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.
Essential Duties
- Resolve Service Desk incidents and requests within SLA
- Provide face-to-face and virtual end user support
- Deploy systems, equipment, applications, and updates
- Troubleshoot WAN/LAN/Wi-Fi issues and support infrastructure projects
- Manage hardware inventory and coordinate replacements
- Support telephony, video conferencing, and breakroom equipment
- Maintain documentation and knowledge base articles
- Provide end user training as needed
- Maintain AD/Entra ID profiles, groups, and access provisioning
- Identify automation opportunities to improve support operations
- 3-5+ years as a Desktop Support Technician
- Experience supporting 300-500+ user environments
- 2+ years hardware troubleshooting in manufacturing
- 2+ years Active Directory maintenance
- Experience supporting executives and VIPs
- Hands-on support for Windows 10/11 and macOS
- CompTIA A+ or MCDST preferred
- Bachelor's degree in a technical discipline required
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Adaptability and willingness to learn evolving technologies
- OS: Windows 10/11, macOS, basic Linux
- Suites: O365, SharePoint, G Suite, Exchange
- Endpoint tools: Intune, JAMF, SCCM, NinjaOne
- Identity: AD, Azure AD
- Networking: TCP/IP, DNS, DHCP, VPN, 802.1x
- Ticketing: ServiceNow, Jira Service Management
- Hardware: PC/Mac, mobile devices, peripherals.
Vacancy posted 3 days ago
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