Service Repair Processor

KARL STORZ is a global leader in medical technology, committed to advancing healthcare through precision-engineered products and innovative solutions. Our teams play a critical role in ensuring the quality, reliability, and performance of the devices used in operating rooms around the world.

We are seeking a skilled Repair Technician to support the inspection, diagnosis, and repair of medical cameras and optical/mechanical devices in a highly regulated environment.

Position Overview

The Repair Technician is responsible for performing diagnostics, repairs, and final testing on returned medical devices using specialized video test equipment. This role requires strong technical aptitude, attention to detail, and the ability to work within established quality and regulatory standards.

Key Responsibilities

• Perform incoming inspection, diagnosis, repair, and final testing of medical cameras and optical/mechanical devices
• Troubleshoot and repair products at the sub-assembly level
• Replace components such as printed wiring boards (PWBs), cables, power supplies, optical/mechanical parts, and drives
• Conduct software installations and optical cleaning as required
• Generate complete and accurate repair documentation within SAP, including diagnoses, parts used, and defect codes
• Perform SAP transactions such as data entry, stock transfers, and part status updates
• Review bills of materials, engineering changes, and repair upgrade procedures using SAP
• Implement engineering changes according to defined service rework instructions
• Analyze repair history to support accurate diagnoses and identify quality trends
• Participate in continuous improvement initiatives to enhance product quality and service performance
• Ensure all work is completed in compliance with quality systems and regulatory requirements
• Maintain regular and reliable attendance

Minimum Qualifications

• High School Diploma or equivalent
• 3-5 years of experience in electronic and/or optical/mechanical assembly
• Experience with inspection or final product testing

Required Skills and Knowledge

• Working knowledge of medical device quality standards (e.g., FDA 21 CFR Part 820, ISO 13485, ISO 9001)
• Ability to use electronic test equipment such as oscilloscopes and vectorscopes
• Experience following detailed assembly and rework instructions
• Basic soldering skills
• Troubleshooting ability at the sub-assembly level
• Strong analytical and problem-solving skills
• Solid written communication skills
• General computer proficiency and data entry experience
• Familiarity with SAP or similar ERP systems preferred

Work Environment and Physical Requirements

• Ability to lift up to 30 pounds
• Manual dexterity to work with small tools and components
• Ability to sit for extended periods of time
• Work performed in a structured, quality-controlled environment

Training Requirements

• OSHA-required safety training (Injury and Illness Prevention, Hazard Communication, Bloodborne Pathogens)
• Quality System training
• Role-specific technical training as required

Additional Information

• This role does not have supervisory responsibilities
• Requires adherence to all company safety, quality, and compliance standards
• Participation in continuous improvement initiatives is encouraged

Why Join KARL STORZ

• Work with a global leader in medical technology
• Contribute to products that directly impact patient care
• Be part of a quality-focused, collaborative environment
• Opportunities for technical development and career growth

Equal Opportunity Employer

KARL STORZ is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.

#LI-AA1

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Eligible Employee Benefits

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• 3 weeks vacation, 11 holidays plus paid sick time
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee's first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!

KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

Credentialing requirements at KARL STORZ

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.


Pay Transparency

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.


Equal Employment Opportunity & Reasonable Accommodation Statement

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at View email address on click.appcast.io.


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