Service Repair Processor

Role Summary The Service Repair Processor is responsible for the full repair lifecycle of medical camera systems — from incoming inspection and diagnosis through final testing — working with camera control units (CCUs), camera heads, adapters, and video capture devices. This role requires a detail‑oriented and technically skilled professional who can accurately document repairs, troubleshoot complex issues at the sub‑assembly level, and contribute to continuous improvement efforts that elevate product and service quality. Key Responsibilities Repair & Technical Operations Perform incoming inspection, diagnosis, repair, and final testing of medical cameras and optical/mechanical devices using standard video test equipment. Troubleshoot and replace components at the sub‑assembly level, including PWBs, head cables, power supplies, optical/mechanical components, DVD drives, and optical cleaning. Execute software installations and address a variety of field‑returned defects. Identify and implement engineering changes per defined service rework instructions. Documentation & Systems Generate accurate repair documentation in SAP, including written diagnoses, parts lists, defect codes, and camera tracking records. Perform SAP transactions including data entry, stock transfers, and spare parts status updates. Review bills of materials, engineering changes, and repair upgrade procedures via SAP. Analyze repair history in SAP to support thorough customer diagnoses and surface improvement opportunities for the business. Participate in continuous improvement initiatives aimed at elevating product and service quality. Experience & Education Required High school diploma or equivalent. 3–5 years of experience in electronics, optical/mechanical assembly, or a related technical field. Inspection or final test experience highly desirable. Skills & Competencies Technical Skills Proficiency with video test equipment such as oscilloscopes and vectorscopes. Ability to follow assembly and rework instructions, including component‑level rework. Basic soldering skills. Experience with SAP or similar ERP/database systems a plus. Core Skills Analytical ability to troubleshoot to the sub‑assembly level and elevate quality concerns appropriately. Strong written communication skills. Computer proficiency including data entry and general use. Working knowledge of medical device quality regulations and standards (FDA 21 CFR Part 820, ISO 13485, ISO 9001) preferred. Physical Requirements Ability to lift up to 30 lbs. Manual dexterity for working with small hand tools. Ability to sit for extended periods. Additional Requirements Adherence to company quality and safety requirements. All required training is provided, including OSHA‑mandated programs (Injury & Illness Prevention, Hazard Communications, Bloodborne Pathogen) and company‑specific quality system and job training. #J-18808-Ljbffr