Head of Revenue Operations

About Us sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US. About The Role As Head of Revenue Operations, you will be responsible for instrumenting, designing, and managing our key GTM systems (e.g., Salesforce, Salesloft, Nooks) to support and align our teams across the revenue funnel. You will also be tasked with ensuring these systems support our workflows and processes, and are driving operational excellence. Your focus will be on working with team leaders to optimize our processes to create a more scalable high‑growth company. This is a pivotal role for a seasoned RevOps leader and builder capable of translating ambitious business strategy into robust, scalable operational frameworks that directly enable our expansion across SMB, mid‑market, and enterprise clients. Systems & Technology Oversight Own the Revenue Operations tech stack strategy, including CRM, sales enablement, and analytics tools. Set priorities and direction for system enhancements, integrations, and data governance, and optimize for scale, adoption, and business impact. Ensure system reliability and scalability to support global growth. Ensure GTM data is clean, auditable, and decision‑grade across all systems. Implement controls to maintain data integrity and compliance. Process Improvement & Change Management Anticipate growth bottlenecks and build infrastructure to support 2×, 5×, 10× scale. Lead process improvements and automation to enable hyper‑growth and drive cross functional GTM coordination. Partner with GTM leaders to support rollout of new processes, tools, and programs. Lead change management efforts to ensure adoption and long‑term success of operational initiatives. Communicate clearly and effectively across stakeholders at all levels. Systems Strategy & Architecture Define the long‑term GTM systems architecture, ensuring tools, data, and processes align with how sells, renews, and grows. Establish frameworks for governance, security, and change control, ensuring sustainable scale and system integrity. Partner with the GTM, Sales, Finance, and Data teams to align systems and processes with company growth objectives. Identify opportunities for automation, consolidation, and efficiency across the GTM stack. Systems Integration & Expansion Extend Salesforce to the broader GTM stack — integrating systems that enable seamless execution from Lead → Opportunity and Quote → Cash. Design clean, reliable data flows between Marketing, Sales, Success, and Finance, creating a single source of truth for customer and revenue data. Evaluate and manage vendors, ensuring integrations meet standards for data quality, scalability, and governance. Salesforce & Ownership Serve as the architect and owner of Salesforce, the core platform at the center of the GTM stack. Manage Salesforce end-to-end — including data model, automation, security, and reporting frameworks. Design and maintain scalable, auditable workflows for lead routing, opportunity lifecycle, quoting, billing, and renewals. Define roles, permissions, and data hygiene standards to ensure security, accuracy, and consistency across all GTM functions. Establish documentation, change management, and version control to maintain reliability and traceability of system changes. Leadership & Enablement Build and mentor a future GTM Systems & Data team as the company scales. Partner with Enablement and Ops leaders to drive adoption, training, and system hygiene. Serve as a trusted advisor to GTM and Finance leadership — balancing innovation, control, and data‑driven insight. Own and evolve our revenue tech stack (e.g. Salesforce, CPQ, integrations) with a focus on automation, scalability, and usability Use data to drive strategic decisions and establish clear KPIs for pipeline health, conversion, and rep productivity Ensure data hygiene, process integrity, and compliance across GTM systems Collaborate cross‑functionally with Marketing, Product, and Customer Success to align revenue strategies and optimize acquisition, expansion, and retention efforts Define and execute the GTM technology strategy and multi‑year roadmap, ensuring alignment with Plaid’s scaling needs, evolving GTM motions (sales‑assisted, enterprise, partnerships), and long‑term business objectives. Architect, evolve, and maintain scalable CRM (Salesforce) and GTM system solutions across the full go‑to‑market stack, including integrations with billing, CPQ, marketing automation, analytics, and internal data platforms. Own GTM systems governance and data integrity, including tooling standards, data models, access controls, and operational hygiene. Establish guardrails that balance speed and flexibility with consistency, compliance, and long‑term maintainability. Lead, mentor, and grow a high‑performing GTM Systems team, including managers, admins, engineers, and analysts. Manage GTM technology vendors and budgets, including tool evaluation, contract negotiation, renewal planning, and ROI assessment. Partner closely with Sales, Marketing, Customer Success, RevOps, Finance, Product, and Engineering to intake demand, prioritize initiatives, and deliver solutions that improve GTM workflows, seller productivity, and customer outcomes. Lead a cross‑functional AI enablement effort across GTM, responsible for evaluating emerging AI tools and capabilities, designing scalable processes, and overseeing technical deployment. Drive responsible adoption of AI automation to improve seller efficiency, data quality, forecasting accuracy, and customer engagement. Drive change management and adoption, ensuring new systems, tools, and processes are successfully rolled out, documented, and embraced by GTM teams through enablement, training, and feedback loops. Oversee and optimize key systems (e.g., Salesloft, Salesforce, Hubspot, Nooks, Docusign) and processes supporting marketing, sales, and account management, including CRM, automation tools, and analytics platforms Lead the design, implementation, and scaling of revenue operations infrastructure to support growth from $25M to $50M+ ARR Support sales and revenue and technical implementation leadership with sales enablement and training where appropriate to help ramp new hires up on our tools and sales playbook Drive Salesforce customization, integration, and optimization to align with business needs, including building sales methodologies into the platform Key Responsibilities Own and lead the RevOps technical function across three teams, Engineering, Systems, and Analytics, spanning US and EU. Act as connective tissue between Sales and technical systems. Rebuild and modernize the CRM and data infrastructure to support a scaling GTM org, while building reporting and analytics from the ground up. Eliminate manual processes through automation and AI‑driven tooling. About You This career opportunity may be a good match for you if you possess the following: 15+ years of experience in a Sales, Revenue Operations, or GTM Operations role within high‑growth private companies and/or public technology companies. 5+ years of proven leadership experience in Revenue Operations. Strong executive presence with the ability to influence and partner at the C‑level. Deep understanding of metrics, forecasting, pipeline management, and revenue models for technology companies. Experience owning or overseeing CRM and GTM technology ecosystems. Experience supporting high‑growth or pre‑IPO tech companies. Exceptional analytical skills to take complex business problems and drive to strategic outcomes. MBA a plus 10+ years of experience in Go‑To‑Market Operations, Sales Strategy, Revenue/Sales/Marketing Operations, or related technology leadership roles within B2B SaaS or fintech environments. Other Details This role has an expectation of at least 3 days per week in person. What We Offer Competitive Salary Stock Options A great office in the heart of New York with a balance of in‑person and remote work Free Vacation Policy 100% Employer‑Covered Health Insurance 401K Plan Interview Process Let's get to know each other through a phone screen interview Meet with the hiring manager Impress your future colleagues with a case study Meet with a Leader Reference Checks (3 most recent managers) Offer: we want you! Thank you for taking the time to apply, and looking forward to getting to know you! sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification). #J-18808-Ljbffr sunday