Patient Registration Specialist - Sign On Bonus!

Pay Range: $25.00 – $31.88. Sign‑On Bonus:$1,000 at start, and $1,000 bonus after 12 months for qualified hires. Shift:9am – 6pm, 5 days per week. Key Responsibilities Manages scheduling resources for patient appointments. Manages communication tools for patient scheduling requests by patients and care teams. Manages the pre‑registration review process for insurance verification for upcoming appointments. Manages follow‑up appointment requests. Retrieves payment collection for services, flat‑rate services, co‑pay or up‑front collections. Collects documentation by the requirements and timeliness for registration compliance. Scan registration documents into the electronic health record. Reviews and assigns insurance tiering for proper payor assignment. Validates insurance eligibility and pre‑authorization requirements. Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient‑initiated outreach. Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection. Manages multiple worklists assigned: New Patient Registration Worklist. Schedules and registers for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross‑train for assigned coverage as a Patient Registration Specialist. Coordinates signing up patients in the MySEARHC patient portal. Enacts SEARHC’s 7 Standardof Service Excellence and provides exceptional customer service delivery. Maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. Identifies community resources, fosters partnerships, and utilizes resources effectively. Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources. Job composition: 80% registration and insurance verification work; 20% patient and care team scheduling request communication; other duties as assigned. Qualifications High School Diploma preferred; advanced degree preferred. Basic Life Support preferred. 1year of healthcare, behavioral health, dental, customer service, or relevant administrative/office experience required. Internal candidates with at least 1year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified. Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and community. Customer service principles. General knowledge of front‑end revenue cycle requirements. Attention to detail and quality data input. Computer proficiency. Strong oral, written, and interpersonal communication skills. De‑escalation and critical thinking skills. Ability to prioritize work and multi‑task in a fast‑paced office setting with many interruptions. Self‑start and willingness to learn. Read and comprehend simple instructions, short correspondence, and memos. Demonstrate time‑management, organizational, and customer service skills. Work flexible hours with limited unplanned absence and ability to work independently. Strong organizational and time‑management abilities. Teamwork. Proficient in EHR systems. Benefits include retirement, paid time off, paid parental leave, health insurance, dental, vision benefits, life insurance, long‑term and short‑term disability. #J-18808-Ljbffr