Front Office Coordinator - Franklin,TN

Job Description

Job Description

Position: Front Office Coordinator

Company: Medi-Weightloss of Franklin,TN

Passionate About Healthy Living, Quality of Life, and Work-Life Balance? We Want You!

About the Role
Are you passionate about health, organization, and helping others achieve their goals?
Join Medi-Weightloss Franklin, a physician-supervised wellness clinic dedicated to transforming lives through sustainable weight management.

As our Front Office Coordinator, you’ll be the welcoming face of the clinic — greeting patients, managing scheduling, and supporting both our medical team and our patients throughout their journey.
This position is part-time with flexible, staggered hours, perfect for someone who values both purpose and work-life balance.

Why Join Us:

• Rewarding Environment: Help patients improve their health and confidence every day.

• Supportive Team: Collaborate with a friendly, health-focused group of professionals.

• Balanced Schedule: Enjoy staggered hours and shorter Saturdays for great work-life balance.

• Modern Space: Work in a brand-new, beautifully designed clinic in the heart of Franklin.

Your Responsibilities:

Front Desk & Patient Coordination

• Greet patients with warmth and professionalism at every visit.

• Manage phone calls, texts, and online inquiries promptly and courteously.

• Schedule and confirm appointments; maintain accurate EMR records (RxNT).

• Process patient check-ins, payments, and product sales.

• Reconcile end-of-day transactions and maintain organized records.

Patient Education & Sales Support

• Explain the Medi-Weightloss program and visit structure to new patients.

• Clearly review pricing and membership options with accuracy and empathy.

• Convert inbound leads into booked consultations.

• Support providers during checkout and assist with supplement or product purchases.

• Conduct light follow-ups for missed appointments and re-engagement calls.

Administrative & Team Support

• Assist with marketing efforts such as local events, social media updates, and promotions.

• Communicate effectively with providers, MAs, and management to ensure smooth patient flow.

• Maintain HIPAA compliance and uphold confidentiality.

• Keep the reception and retail area tidy and well-stocked.

Qualifications:

• Prior experience in a medical office, med spa, or wellness clinic preferred.

• Excellent communication and multitasking skills.

• Professional, polished, and patient-focused demeanor.

• Comfort discussing program details and promoting wellness services.

• High school diploma or equivalent required; some college preferred.

Schedule & Pay:

• Schedule: Tuesday–Saturday (Mondays Off)

• Early shifts: 7:00 AM or 8:00 AM – 1:00 PM

• Two late shifts: 12:00 PM or 1:00 PM – 5:00 PM or 6:00 PM

• Saturdays: 8:00 AM – 12:00 PM 

• Pay: based on experience 

Join Our Mission

If you’re compassionate, organized, and love helping others achieve better health, you’ll thrive here.
Join Medi-Weightloss Franklin — The One That Works!