Workplace Service Coordinator

Workplace Ambassador

The Workplace Ambassador, Front Desk is a constant resource for our employees and makes the first direct impression on SFDC customers. This position requires a high level of customer service. Help make Salesforce a great place to work! Work with and get direction from Supervisor Workplace Services to maintain and provide excellent customer service and support to the office. Assist internal customers (employees) with all REWS related items. Greet and direct guests in a timely and professional manner, assign temporary badges as required. Complete a daily check of temporary access cards. Ensure all cards are accounted for and returned daily; Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation. Respond to and follow up on all incoming emails and instant messages in a timely and efficient manner. Sign for and receive FedEx/UPS/Courier packages; notify the mail team. Assist with overall maintenance of the organization, communicate any and all maintenance issues with building management in a timely and efficient manner. Help with event support and other REWS projects.

Required Skills/Experience: Excellent interpersonal communication skills. Experience in hospitality preferred. Proficient at using the Microsoft Office Suite and Google Apps. Must be willing/able to learn and use our internal Salesforce.com software application. Ability to take direction and follow oral and written instructions. Good writing, analytical, and problem-solving skills. Submit timesheet for approval every Friday. Must be on-site October 13 - 17, 2025.

Top 3-5 skill sets that would make a candidate stand out? Proficient in Google Suite and Slack. History of customer service roles (high touch, white-glove). Team player. Ability to switch between focuses seamlessly.