Front Desk Agent

Courtyard by Marriott

Join the Huntington Hospitality Team!

Your Career Starts Here - Let's Redefine Hospitality Together!

At Huntington , we're not just managing and developing world-class Marriott and Hilton branded hotels-we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.

Why Huntington?

Career Growth: Learn from industry leaders and gain hands-on experience.
Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
Vibrant Team: Work alongside passionate professionals committed to excellence.

Position: Guest Experience Specialist

Reports To: Front Office Manager

What You'll Do:

Be the friendly face of our hotel, greeting guests with warmth and professionalism.
Efficiently manage room assignments and key distribution.
Stay informed about hotel events, ensuring smooth guest experiences.
Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
Process payments and prepare accurate guest invoices.
Keep the front desk organized, clean, and safe.
Serve as the go-to expert for hotel amenities and local hotspots.
Recommend top dining, entertainment, and shopping options nearby.
Manage guest communications, including mail and messages, with discretion.
Coordinate transportation arrangements like a pro.
Respond calmly and effectively during emergencies.
Answer calls promptly with a friendly, professional demeanor.
Assist guests with in-room features for maximum comfort.
Log and follow up on guest feedback to ensure satisfaction.
Communicate guest needs to the right departments quickly and clearly.
Resolve billing issues with attention to detail and accuracy.
Handle transactions securely and with integrity.
Master property management systems and tech tools to streamline operations.
Promote current rates, offers, and hotel packages with enthusiasm.
Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
Jump in wherever needed with a positive, can-do attitude.

What We're Looking For:

High School diploma or equivalent required.
Customer service experience with a talent for making people feel welcome.
Previous hotel front desk experience is a plus but not required.

Key Skills for Success:

Strong communication skills: read, write, and speak clearly and confidently.
Flexible schedule: available for varied shifts as business demands.
Hospitality mindset: anticipate guest needs and deliver personalized service.
Professionalism: maintain a polished appearance and demeanor.
Attention to detail: actively listen and focus on guest interactions.
Ready to launch your hospitality career? Apply now and become part of the Huntington story!

Skills & Expectations

Strong communication skills (verbal and written)
Professional appearance and courteous demeanor
Strong attention to detail and accuracy with cash handling and billing
Ability to multitask and stay calm in a busy environment
Flexible schedule including nights, weekends, and holidays as needed

Physical Requirements

Ability to stand, sit, or walk for extended periods
Ability to move throughout the hotel to support guest needs
Ability to move, lift, carry, push, pull, and place objects up to 25 lbs without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

California & Federal (FLSA) Wage/Hour Notes

This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements.
Meal and rest periods are provided in accordance with California requirements.
Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.
Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.

Employment Statements

Huntington Hospitality is an Equal Opportunity Employer.
Employment is at-will (unless otherwise required by law or written agreement).
This job description is not a contract and may be modified based on business needs.

Apply

Vacancy posted 2 hours ago

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