Facilities Coordinator

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! Information about our comprehensive total rewards package can be found here . Overview of Responsibilities Coordinates facilities operational tasks, including maintenance reviews, vendor scheduling, supply fulfillment, and service requests. Help Desk: Monitors the Facilities team helpdesk by resolving or assigning all service requests to ensure proper resolution in a timely manner. Maintains service ticketing system to document requests, provide resolution updates, and track progress. Assess service requests for completion, timeliness, and overall resolution. Coordinates and fulfills all walk-up Facilities and supply requests that require immediate action. Vendor Coordination: Schedules and coordinates work with vendors, including janitorial, landscaping, snow removal, window cleaning, HVAC, electrical, plumbing, security, and banking equipment. Monitors vendor performance and ensures service levels are met. Coordinates the Facilities department’s vendor management process by proactively tracking reporting requirements, requesting required documentation from vendors, reviewing for completeness, and presenting to appropriate leaders for approval. Facilities Team Support: Provides support as necessary for the broader Facilities Team to ensure excellent support for the organization including, supply orders, budgeting, onboarding and offboarding processes, and maintaining the department intranet page and calendar. Serves as back-up for building security by creating and reissuing access badges and reviewing security footage as needed. Building Operations & Maintenance: Performs general maintenance, including grounds upkeep, occasional spot cleaning, inspections, and minor repairs. Receives and disperses deliveries. Ensures supply room inventories, first aid supplies, and copy room materials are adequately stocked and well organized. Assists with event set-up and breakdown, including arranging furniture, equipment, food, and beverages as needed. Core Competencies: Member Focus: Builds strong relationships (internal/external) and delivers member-centric solutions by exceeding member service expectations and providing superior quality service in a professional, efficient, and courteous manner. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Sets and achieves high standards of excellence. Possesses a high level of accountability to manage time and workload effectively which includes planning, organizing, and prioritizing with excellent attention to detail, judgment, and decision-making skills. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity. Makes responsible choices and exemplifies courage by stepping up to address difficult issues. Maintains a trusting relationship with all team members. Ability to work confidentially and effectively with all levels of management and staff. Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates willingness to continuously improve performance and takes ownership of assignments and responsibilities. Education and Experience Requirements: Associate degree in Business Administration or related field preferred. 3 years of experience in a Facilities or administrative-related role required, preferably with general knowledge of building maintenance in a multi-site environment. Working Conditions: Office and branch location environment, with occasional new construction site visits and periodic outdoor assignments. Little discomfort from noise, extreme temperature, dust or other factors. Occasionally required to travel throughout MSGCU's service area as business needs require. Travel: Frequent travel throughout MSGCU’s service area. Team member to provide own transportation with eligibility for on-the-job mileage reimbursement. Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk. Strength Level – Medium: Ability to lift, carry, push, pull or otherwise move heavy objects weighing up to 50 pounds. Normal working hours will be MSGCU’s standard branch and administrative office hours of operation, however, periodic weekends and/or before/after normal work hours will be required. Compensation and Benefits: Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job. Base pay starts at $19.70 / hour Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family) If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k) You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date) #J-18808-Ljbffr SilkRoad