Manager, Project Management | Retail Bank Operations Case

Manager, Project Management

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company and a great place to work.

As a Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

Capital One Bank's Extended Servicing team is transforming customer support by delivering seamless, omnichannel, and intelligent end-to-end servicing experiences. Historically, specialized associates with specialized applications handled complex customer needs. Now, leveraging our real-time, cloud-based platforms, we're bringing intelligent experiences directly to customers and our frontline teams to resolve customer needs quickly, effortlessly, and cheaply. The Project Manager for Bank Operations plays a pivotal role in this transformation, collaborating with five product and engineering groups (10+ engineering teams and 10+ product managers) and four operations organizations (Bank Voice, Bank Operations, Customer Protection, Enterprise Payments) to identify and define strategic initiatives, track and report on their progress, coordinate with partner teams to ensure efficient and well-managed delivery, and challenge us to deliver business value across the ecosystem of Bank's operations. Proficiency in Tableau, Jira, and Snowflake is required for this role. If you have passion for driving customer-centric innovation through data-driven insights and masterful program execution, we encourage you to apply.

General Responsibilities:

• Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
• Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
• Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
• Leveraging problem solving and influencing skills to ensure project plans deliver on intent
• Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments
• Exhibit outstanding influencing skills to effectively drive project / program efforts
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
• Display a passion for coaching and developing a team of associates through their leadership style
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:

• At least 3 Years of Project Management experience
• At least 1 Year of People Management experience

Preferred Qualifications:

• 4+ years of Project Management experience
• 2+ years of People Management experience
• PMP, Lean, Agile or Six Sigma certification