Product Delivery Manager (Agility Controls & Product Health) - Consumer Brand Credit Card

Senior Associate, Product Delivery Manager in Consumer Branded Credit Card Product

Help drive the product delivery engine behind Consumer Branded Card!

Job Summary:

As a Senior Associate, Product Delivery Manager in Consumer Branded Credit Card Product, you will partner with the Head of Operations to drive consistent, scalable best practices for product delivery across Consumer Branded Card Area Product Groups. You will work closely with product and technology leaders, quad members, and development teams to improve how the full product quad plans, executes, and delivers. In this role, you will assess portfolio and product health to identify opportunities to strengthen Agile at scale and mature product management practices, advancing product vision, planning, and delivery discipline. You will also maintain a clean, audit-ready controls ecosystem across Area Product Owners and Product Managers.

Job Responsibilities:

• Own the portfolio controls operating model, including standards, governance cadence, required artifacts/evidence, and exceptions management.
• Monitor and track product health metrics (e.g., PHD 2.0 or equivalent) and ensure teams follow required SDLC/change/release control steps, driving actions to address gaps.
• Own Jira Align hygiene and Epic management, including maintaining epic quality and monitoring Epic Delivery validation metrics to ensure accurate planning-to-delivery traceability.
• Partner with the CBC Product Agility Lead to execute Agile delivery ceremonies (e.g., Backlog Review, Quarterly Planning, etc.).
• Partner with Card Business Controls to coordinate audit readiness, including evidence collection, retention approach, and timely responses to control inquiries.
• Define and maintain PXT portfolio control expectations (required evidence, frequency, tolerances) and ensure consistent adoption across our product teams.
• Maintain the CBC Product Confluence ecosystem (up-to-date content, standardized templates across product teams, and an organized/clean information architecture).
• Identify and mitigate program risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on program outcomes. Monitor dependencies and other inter-related efforts across teams; oversee escalations to resolution.
• Collaborate with cross-functional product teams to define project scope, objectives, and deliverables, ensuring alignment with business goals. Design and execute program touchpoints with product teams for status reporting.
• Compile and communicate key decisions and updates on business activities to generate cross-team and cross-product awareness.
• Partner with the Head of Operations to develop, document, and refine processes for critical business functions that occur on a regular cadence. These include executive updates, portfolio road mapping, offsites, workshops, fiscal budget planning, and resourcing.
• Facilitate progress by ensuring teams have the tools and resources they need to complete deliverables.
• Drive team effectiveness by establishing communication patterns and cadences that build culture.
• Cultivate a positive team operating model by monitoring morale and escalating friction points.

Required qualifications, capabilities, and skills:

• 5+ years of product management experience.
• Strong knowledge of Agile/Lean delivery and portfolio-level planning (quarterly planning, dependency/risk management, capacity/throughput concepts).
• Proven ability to drive data hygiene, standardize workflows/templates, manage epics, and maintain clean, accurate content ecosystems.
• Familiarity with SDLC and change/release management controls; able to ensure teams follow required steps and produce appropriate evidence.
• Strong cross-functional partnership skills (Product, Tech, Finance, Controls) with ability to influence without authority and drive adherence to standards.
• Excellent written/verbal communication; experienced facilitating governance forums and planning events and driving action/decision logging.
• High bar for data quality, documentation hygiene, and process improvement; able to identify root causes and implement durable fixes.
• Highly organized and self-motivated to deliver customer-obsessed products, drive product releases, and flexibly adapt to internal & market forces.

Additional Information:

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.