Call Center Representative

About Us A local and family‑owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air‑Ref has decades of experience in providing excellent service, quality workmanship, and reliability. We Are Looking For Self‑motivated team player Ability to work in a fast‑paced environment Great communication skills Managing a high volume of incoming calls Generating and inputting sales leads Identifying and assessing customers’ needs to achieve satisfaction Partnering with the Dispatch team to schedule maintenance visits Building sustainable relationships and trust with customers through open and interactive communication Providing accurate, valid, and complete information using the company’s methods and tools Meeting personal and customer service team targets and call‑handling quotas Handling customer concerns and escalating to appropriate manager Maintaining records of customer interactions within the dispatch program Following communication procedures, guidelines, and policies Going the extra mile to engage customers Assisting colleagues whenever necessary Other tasks as assigned We Offer A great work environment Health insurance Dental insurance Life and disability insurance 401(k) with company match Paid holidays Paid vacations Overtime opportunities Ready to Apply? Do you check these boxes? If so, we invite you to be part of our great team. #J-18808-Ljbffr Air-Ref Co. Inc.