Front Office Assistant - Urgent Care

Front Office AssistantThe front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.Responsibilities:Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.Obtains accurate and complete patient demographic and insurance information.Processes all requests for medical records according to Orlando Health and department specific policies and procedures.Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.Interacts with patients and families in a professional manner.Maintains compliance with all Orlando Health policies and procedures.Qualifications:High School graduate or equivalent.Six (6) months experience in a clerical office, or general business, and/or customer service setting.