Collections and Contracts Specialist

Collections and Contract Specialist Location: Salt Lake City, UT Employment Type: Full-Time In-Office (NOT Remote) About the Role We're seeking a meticulous, proactive Collections and Contract Specialist who thrives on accuracy, communication, and problem-solving. This role is ideal for someone who enjoys digging into contracts, resolving discrepancies, and ensuring financial operations run smoothly. If you love investigative work and keeping accounts clean and compliant, you'll excel here. What You’ll Do Review and interpret vendor contracts, bill-to agreements, and insurance documentation for accuracy and compliance Manage the collections process with professionalism, persistence, and a customer-focused approach Communicate with customers regarding outstanding balances, payment plans, and account discrepancies Process refunds in ServiceTitan with precision and timeliness Partner with internal teams to resolve billing issues and maintain accurate account records Contribute to improving collections workflows, documentation, and overall efficiency What We’re Looking For Experience in collections, billing, accounts receivable, or a related field Strong ability to interpret contracts, agreements, and insurance documents Excellent communication skills—clear, confident, and customer-centric Exceptional attention to detail and organizational skills Comfort working with and leveraging AI tools in daily workflows A self-starter who excels independently while contributing positively to a collaborative team ServiceTitan experience is a significant advantage; familiarity with refund processing is even better Why You’ll Love Working With Us A supportive, team-oriented environment that values accuracy and accountability Opportunities to grow your skills in financial operations and contract review A culture that rewards initiative, problem-solving, and continuous improvement Benefits We Offer Health, dental, and vision insurance Bonuses (averaging an additional $2 - $3 per hour) Short-Term and Long-Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid time off Paid holidays 401(k) with up to 3% company match Pay Range $21 - $24 USD By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities. #J-18808-Ljbffr