Office Representative - State Farm Agent Team Member

Office Representative - State Farm Agent Team Member Full Time in Fontana, CA Role Description As a Customer Service Representative I with Cothran Carroll State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Responsibilities Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options and identify potential gaps in insurance. Use exception communication to efficiently meet the needs of customers while promoting the development of our business. Drive the growth of our office Google reviews. Use an educational approach when talking to customers about their coverages and potential gaps in insurance. Qualifications Customer service mindset with genuine empathy and patience Excellent verbal and written communication; able to explain insurance concepts clearly Strong listening skills and a needs-based approach to identify gaps and next steps Proactive problem-solving and sound judgment while handling customer requests Detail-oriented with the ability to accurately process policy, billing, and claim-related information Ability to multitask and manage a high volume of calls/emails while staying organized Comfort using technology (phone systems, email, CRM/agency management systems, and quoting/policy tools) Team-oriented mindset; able to collaborate effectively with agency teammates and share accurate updates Professional, positive attitude and reliability in following processes and service standards Commitment to continuous learning (insurance products, agency systems, and compliance) Preferred Property & Casualty (P&C) license (or willingness to obtain) Life, Health & Accident (LHA) license (or willingness to obtain) Must obtain/maintain required licensing per state requirements (training provided) Experience in customer service, insurance, or call center roles Demonstrated success with sales support activities (cross-selling, appointment setting, quoting, follow-up) Benefits Growth potential/Opportunity for advancement within our office Paid time off (vacation and personal/sick days) Valuable career-building experience Hourly pay plus commission/bonus Compensation $20.00 per hour #J-18808-Ljbffr