BILINGUAL Customer Service Representative - Greensboro

Job Description

Job Description

Wow - are we experiencing some awesome growth! As a result, we are looking for an EXCEPTIONAL Bilingual Customer Service Rep! Please note, you MUST be Bilingual (Spanish) to be considered a valid applicant.

Do you enjoy working with the public? Then please contact us! Saf-Gard and SR Max are excited for this year - we are expanding our Customer Care Team and looking for qualified candidates to join our customer-centric organization.

You will be responsible for helping customers by providing product and service information and resolving technical issues.

The Scheduled Hours:

Monday- Friday 10:30a - 8p (In office) (off one day)

Saturday 8a-2p or 2p-8p (hybrid)

We do ask that all of our new customer service reps also be available to work "traditional" hours as well. But, the primary schedule is listed above.

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• BILINGUAL IS REQUIRED (SPANISH)
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent ability to work on your own and with a group with extreme responsibility

If you are looking for a fun, fast-paced, team environment, then SR Max may be the company for you! We offer competitive base pay and paid benefits for eligible employees.