Seeking Bilingual Virtual Assistant Agency Healthcare Chiropractic

Artisan Chiropractic Clinic is seeking a professional Virtual Assistant Agency to provide ongoing bilingual (English/Spanish) administrative and patient communication support for our multi-location chiropractic practice in the DMV area.

This is a remote partnership opportunity for an agency capable of staffing coverage during our operating hours.

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Required Coverage

• Monday – Friday: 8:00 AM – 7:00 PM (Eastern Time)

• Saturday: 8:00 AM – 1:30 PM (Eastern Time)

Agency staff may operate from any time zone, provided quality coverage aligns with Eastern Time.

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Required Qualifications (Non-Negotiable)

• Agency must provide bilingual English & Spanish-speaking virtual assistants

• Strong verbal communication skills

• Experience in healthcare, medical scheduling, or chiropractic offices preferred

• Ability to handle high call volumes professionally

• Familiarity with HIPAA-compliant communication practices

• Experience using EHR systems (ChiroTouch preferred; training provided)

• Ability to generate daily/weekly activity reports

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Scope of Responsibilities

Agency-provided VAs will be responsible for:

• Answering inbound calls for multiple clinic locations

• Scheduling patients (health insurance, personal injury, cash patients)

• Understanding deductibles and copays (training provided)

• Managing and updating appointment calendars

• Calling patients from “floating lists” to schedule appointments

• Responding to text messages

• Communicating urgent updates to clinic offices (e.g., late arrivals)

• Documenting all communication accurately in ChiroTouch

• Providing regular reporting on:

• Calls handled

• Appointments scheduled

• Follow-up outcomes

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What We’re Looking For in an Agency Partner

• Structured staffing and backup coverage

• Consistent quality control processes

• Clear management structure

• Ongoing communication with clinic leadership

• Scalable support as we grow

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To Apply

Please provide:

• Agency overview

• Location(s) of staff

• Experience in healthcare support

• Pricing structure (hourly or monthly retainer)

• Staffing model (dedicated VA vs pooled team)

• References (if available)

This is a remote position.