Club Membership Service Executive

Club Membership Service Executive

Seattle Sounders FC and Seattle Reign FC are united as one soccer family, driven by a shared commitment to excellence, growth, and impact on and off the pitch. Each club has independently forged a rich history of performance while connecting deeply with the community. Our clubs are continually pushing the boundaries of what's possible while fostering an inclusive culture- championing causes and building community connections to expand our reach and impact. Each match is an opportunity to bring together our community, celebrating our resilience, inclusivity, and a commitment to excellence. United in professional dedication- we are two clubs with one shared vision of progress and greatness.

As a Club Membership Service Executive, you are integral to the club's operations, focused on serving and growing relationships with Seattle Sounders FC Season Ticket Members in our premium Club-level seating areas through exclusive touchpoints, delivering high-touch service, and creating lasting memories. You can sell a full product menu while developing long-lasting relationships with Members to achieve retention goals, and you will serve as the primary contact for all Club inquiries and needs. You are responsible for retaining a growing book of business. We are seeking self-driven, positive, and resilient individuals to provide excellent customer service and attention to detail when creating memorable connections between fans and team.

Essential Duties and Responsibilities:

• Meet or exceed sales and retention targets by executing sales calls, virtual presentations, and stadium tours to sell and up-sell Sounders FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites.
• Grow revenue for a portfolio of Club Members by proactively managing year-round touchpoints, renewal risks, and service issues.
• Identify new and expanded business opportunities by building a strong professional network and delivering exceptional hospitality to current Club Members.
• Work with Director to create fresh and unique experiences for Club Members on both match and non-match day.
• Educate prospective and current Season Ticket Members about Club membership benefits, amenities, and best practices.
• Respond to inbound inquiries from Season Ticket Members and prospects, converting service requests into sales opportunities where appropriate.
• Develop client data profiles for all Members, including Full, Partial, and Groups contacts to provide a unique and tailored fan experience.
• Leverage CRM data, member feedback, sales/retention trends, and analytics, to personalize engagement, improve service and efficiency, and identify revenue or retention opportunities.
• Communicate customer feedback to internal stakeholders to improve fan experience and identify opportunities for exclusive Club Member events, gifts, and invites.
• Execute the Season Ticket Member upgrade, cross-sell, and renewal experience each season.
• Use AI responsibly as part of daily work to improve efficiency, clarity, and work outcomes.
• Attend and provide service at all match days and other special events, adapting quickly to changing event needs while maintaining a high standard of hospitality, professionalism, and attention to detail.
• Other duties may be assigned.

Qualifications:

• 2+ years of sales and/or customer service experience in a fast-paced environment.
• Experience using Archtics and Salesforce CRM a plus.
• A passion for hospitality and creating exceptional fan experiences, as well as for soccer, and growing the sport in the United States.
• Self-motivated and goal oriented, with a track record of using activity, pipeline, and performance metrics to improve results.
• An active listener, with innate curiosity and an interest in understanding people.
• Self-starter who takes ownership of outcomes, anticipates member needs, and resolves difficult situations with calm, sound judgment, and appropriate urgency.
• Extraordinary communicator, both written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always.
• Demonstrated dedication with the ability to oversee projects from origin to execution.
• Ability to responsibly use emerging technologies, including AI-enabled tools, to improve communication, member engagement, workflow efficiency, and service delivery.
• Excellent time-management skills and attention to detail.
• Committed to principles of diversity, equity, and inclusion, and to living club values and the Sounders FC Mission to Create Moments, Enrich Lives, and Unify Through Soccer, in all interactions with colleagues, players, and fans.
• Bilingual or multilingual a plus (English/Spanish).

Work Environment:

• This role requires regular on-site presence, Monday-Thursday, at our Headquarters & Training Facility in Renton, WA, as part of a hybrid work arrangement, as well as matches at Lumen Field, events and meetings in market as needed.
• Must be able to work a flexible schedule, including nights, evenings, weekends, and holidays as needed.
• Must be able to facilitate own local travel.
• Must reside within Washington state upon date of hire.
• Must be eligible to work in the US without sponsorship.
• Responsibilities include regular work outdoors and may require standing on feet for long periods of time, as well as some lifting of up to 20 pounds.

Compensation, Benefits & Perks:

We offer competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people.

The hourly range for this position is $22.00-$30.00. Positioning within the range at time of offer is based on job-related knowledge, skills, experience, internal equity, and current market conditions.

In addition to financial compensation, we provide a comprehensive benefits package designed to support your overall well-being and professional growth, including:

• Comprehensive Healthcare Coverage: We offer 100% employer-sponsored medical, dental, and vision premiums for you and your dependents. For employees enrolled in our HSA healthcare plan, we provide employer contributions to a Health Savings Account (HSA) $1,000 per year for employee-only coverage and $2,000 per year for spouse or family coverage.
• Generous Paid Time Off & Leave: We offer unlimited paid vacation, paid company holidays, and paid sick leave in compliance with Seattle's Paid Sick and Safe Time ordinance. We also provide paid bereavement leave and paid jury duty leave to support you during life's critical moments.
• Retirement Planning Support: 401(k) retirement plan matching, helping you secure your financial future with ease.
• Fertility & Family-Building Support: We provide a $10,000 lifetime maximum fertility benefit through our healthcare plan to support employees in their family-building journeys. This benefit includes coverage for infertility treatment, IVF, IUI, embryo transfer, fertility preservation, and related medications.
• Inclusive Parental Leave: Our gender-neutral parental leave program provides 1216 weeks of paid leave, inclusive of Washington Paid Family & Medical Leave (PFML), giving new parents the time and support they need during this important life stage.
• Peace of Mind Coverage: Employer-paid long-term disability coverage, as well as basic life insurance and accidental death & dismemberment (AD&D) coverage, providing financial protection and peace of mind for you and your family.
• Exclusive Perks: Enjoy complimentary tickets to matches and employer-funded ORCA cards for public transit, making it easier for you to experience the excitement firsthand.
• Continuous Growth Opportunities: We invest in your learning and development through various programs, resources, and experiences that support growth, internal mobility, and career advancement.
• Community Engagement: We provide a variety of volunteer opportunities that align with our social impact goals and RAVE Foundation initiatives, empowering you to make a meaningful difference in the Seattle community.

Our Commitment to Diversity, Equity, and Inclusion:

We are committed to fostering a diverse and inclusive workplace where every employee is respected, valued and supported. We celebrate our diverse work environment and welcome team members of all backgrounds and perspectives. To that end, if you do not meet every job requirement listed, we still encourage you to apply. We believe your relevant experience and expertise will help us become a high-performing best-in-class workplace for all. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply.

The physical demands reflected in the duties and work environment herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. If you'd like to request an accommodation in the application or interview process, please do so by emailing the People & Culture Team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.