Risk Management Analyst

Role Description

This position assists in coordination and oversight of complex, high-exposure claims, account management, and litigation across designated lines of coverage (e.g., general liability, umbrella excess, and other related commercial real estate exposures). This role serves as a coordinator between internal stakeholders, third-party administrators (TPAs), insurers, brokers, outside counsel, and vendors to ensure timely, cost-effective resolution; accurate reserving; regulatory compliance; and strong documentation throughout the claim lifecycle and insurance procurement process.

Essential Duties & Responsibilities

• Claim & Litigation Management/Procurement
  • Identify, evaluate, and manage litigated and pre-litigation claims, including disputed liability and/or coverage matters, from notice through resolution.
  • Assist in risk placement and insurance procurement underwriting and account management, including building of SOV, collecting underwriting COPE, billing/invoices, etc.
  • Develop and document litigation and resolution strategies (investigation plans, motion/pleading strategy, negotiation posture, and trial/settlement evaluations).
  • Assist in collection of documents, records, emails, and other materials to assist with response to subpoenas, liens, subrogation, property damage, and pre-litigation claims.
  • Coordinate and participate in case planning discussions and roundtables with internal teams, TPAs, and defense/coverage counsel.
  • Assist with the factual development and analysis of cases, including talking with relevant business people, gathering and reviewing documents, and creating timelines.
  • Coordinate information between outside counsel and internal and portfolio company stakeholders.
  • Maintain and monitor claim diaries, calendars, and critical deadlines; issue and manage litigation hold communications in accordance with policy.
  • Identify brand and reputational risks, and escalate pursuant to escalation protocols.
  • Identify settlement opportunities using data and file reviews; escalate significant issues promptly to leadership.
• Counsel, TPA & Vendor Oversight
  • Oversee TPAs and vendors to ensure quality handling, timely reporting, file documentation, and compliance with applicable regulations and internal standards.
  • Evaluate counsel performance and expert retention, manage retention spend, and enforce cost controls on legal expenses and vendor invoices.
• Reserving, Financial & Large Loss Governance
  • Monitor reserves and retention expenses; review and approve reserve and settlement requests within delegated authority, recommend authority increases when needed.
  • Prepare and present large-loss/high-exposure reports and monitor RMIS dashboards for internal and external partners, communicate trends, drivers, and mitigation actions.
• Reporting, Compliance & Documentation
  • Maintain complete, accurate claim files, correspondence, and notes in the applicable claims system and collaboration tools (i.e., SharePoint & Origami) to support audits and litigation.
  • Assist with creation of Process Maps and Playbooks.
• Stakeholder Collaboration & Risk Mitigation
  • Partner with Legal, Risk Management, Operations, Asset Management, and business leaders to evaluate adverse events, reduce claim frequency/severity, and improve outcomes.
  • Provide guidance to internal teams regarding claim trends and preventive actions.

Qualifications

• Bachelor’s degree preferred in Legal Studies, Risk Management, Real Estate, Finance, or a related field; paralegal certification/education may be considered.
• 3+ years of progressively responsible claims experience, agency account management.
• Demonstrated experience coordinating with outside counsel, controlling legal spend, and managing complex investigations and case strategy.
• Experience working with TPAs and interpreting claim data (loss runs, dashboards, and case metrics) to guide prioritization and resolution.
• Preferred certifications: Associate in Claims, Associate in Insurance Services, Associate in Risk Management.

Knowledge, Skills & Abilities

• Strong liability, damages, and coverage analysis skills; thorough understanding of litigation process and applicable statutory/case law concepts.
• Excellent written and verbal communication skills, including the ability to present case status and recommendations to leadership and external partners.
• Advanced organizational skills with the ability to manage multiple priorities, deadlines, and changing workloads.
• Analytical, data-driven approach to identifying severity drivers and settlement opportunities.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and claims/case management systems; ability to maintain structured diaries and documentation.
• Ability to work independently and collaboratively, exercising sound judgment and discretion with confidential information.

EEO Statement

April Housing is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations; if you need an accommodation to complete the application process, please email View email address on remotive.com.