Personal Lines Account Executive

Job Description

Job Description

About Us

General Agency Company, an independent insurance agency since 1915, is a fifth-generation, family-owned and operated business. As one of the oldest, continuous businesses in Mt. Pleasant, we are regarded as one of Michigan’s largest and most progressive multi-state insurance agencies. We specialize in oil & gas insurance, public & charter school insurance, healthcare and other "tough to find" commercial insurance coverages. We are an agency with a commitment to risk management and clients that range from manufacturers to restaurant/real estate chains, oil & gas exploration companies, convenience store chain owner/operators, long haul trucking companies and financial lending institutions. General Agency Company also provides a full line of personal insurance products - homeowners, renters, automobile, personal umbrella, life and disability insurance.

Personal Lines Account Executive

Position Summary:

The Personal Lines Account Executive is responsible for managing and servicing a portfolio of personal insurance accounts while delivering a high level of client satisfaction and retention. This role serves as a key liaison between the agency, carrier partners, and insured clients by providing consultative guidance, securing appropriate coverage solutions, and identifying opportunities for cross-selling and account rounding.

Key Responsibilities:

• Manage and service an assigned personal lines book of business, ensuring timely and accurate policy administration.
• Serve as the primary point of contact for clients, carrier partners, and internal agency team members.
• Build and maintain strong client relationships through proactive communication and personalized service.
• Review client insurance programs and provide recommendations to address coverage gaps, exposures, and changing insurance needs.
• Market, quote, rate, bind, and issue new and renewal business while exercising independent judgment and decision-making.
• Evaluate renewal accounts and identify opportunities for remarketing, carrier placement alternatives, and coverage enhancements.
• Support account rounding initiatives by identifying and recommending additional products and services that meet client needs.
• Negotiate with insurance carriers to secure competitive coverage terms, pricing, and policy solutions.
• Maintain and exceed retention objectives through proactive account management and client advocacy.
• Accurately document client interactions, policy activity, and account information within the agency management system.
• Stay current on carrier guidelines, underwriting requirements, industry trends, and regulatory changes.
• Perform additional duties and special projects as assigned.

Qualifications:

• Active Michigan Property & Casualty License or the ability to obtain within 90 days of employment.
• Michigan Life & Health License or willingness to obtain within one year of employment.
• Minimum of 3 years of personal lines insurance experience in an independent agency, brokerage, or carrier environment.
• Strong knowledge of personal lines insurance products, coverages, and underwriting practices.
• Ability to independently manage quoting, rating, binding, and policy servicing activities.
• Proficiency with Microsoft Office Suite and standard business applications.
• Experience with Applied Epic or other agency management systems.
• High level of professionalism, attention to detail, and commitment to client service.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical, problem-solving, and decision-making skills.
• Mathematical aptitude and comfort working with insurance rating and premium calculations.
• Ability to pass a criminal background check, as permitted by law.

Hours: Monday-Friday, 8:00am-5:00pm

Office Location: 223 N Mitchell Street, Cadillac, MI 49601 (Johnson Insurance Agency)

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.