Employee Benefits Account Manager

Job Summary Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing, and customer experience delivery. Responsibilities Manages overall team operations, client coordination, and customer service delivery, including coordinating, coaching, and prioritization assistance with Account Associates and reviewing overall workload. Leverages knowledge and expertise in client services, insurance processing, and customer experience to develop, coach, and assist Account Associates and other team members. Assists Producers and Account Executives with client service commitments. Ensures service standards are met, trends are identified, and process improvements are implemented on the team. Functions as the day-to-day customer contact, focusing on troubleshooting issues and helping the client make well‑informed decisions that position the client for success. Manages new business and renewal processes, and oversees day‑to‑day client changes. Accountable for client service delivery through high or increased client retention, rounding of accounts, referrals, and uneventful renewals. Ensures pre‑renewal information is sent within service standard and follows up with clients for timely response on pre‑renewal information, and insurance markets for a timely response of quotes. Manages renewal marketing plan (if any) with Producers and Service Teams, ensures everyone on the team is aware of the plan and it is executed, and creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting. Reviews quotes for accuracy against supporting documents and negotiates additional coverage/price with the underwriter. Quickly and accurately completes the renewal bind processes and checklist, ensuring all aspects of the renewal are completed and documented within the file. Ensures that the file is accurately documented to minimize E&O exposure and to quickly respond to client requests. Requirements Current insurance license in Health & Life for the state in which your agency office is located. Ability to work toward a professional designation. Comfortable in an electronic environment with strong computer skills. Strong working knowledge of Word, PowerPoint, and Excel. Excellent people skills and ability to work well in a team environment. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Education and Experience High school diploma (college preferred). Bachelor’s Degree in a Business or related field or equivalent relevant experience. Minimum of 5 years' experience within the insurance industry or business‑related experience. Candidate Expectations Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership. Employee Benefits We offer a comprehensive suite of benefits and perks, including: Physical Wellness: comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time. Mental Wellness: generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: immediate vesting in a 401(k) plan; HSA and FSA options; commuter benefits; and employee discount programs. Family Care: paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Equal Opportunity Employer Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io. Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws. #J-18808-Ljbffr