Secretary to Chief Communications Officer

Job Title

Secretary (Chief Communications Officer)

Working Title

Communications Assistant

School/Department

Communications

Location

Crossroads I, Cary, NC

Pay Grade

Noncertified Grade 26

FLSA Status

Nonexempt

Eligibility for Employment Contract

No

Work Week Schedule

Monday-Friday (occasional evenings or weekends) Position not eligible for hybrid telework workweek

Position Purpose

Provides direct administrative support to the Chief Communications Officer (CCO) and general support to the Communications Department. Serves as the initial point of contact for the news media, school-based staff, and Central Services staff.

Minimum Qualifications

Knowledge, Skills, and Abilities (KSAs)

• Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
• Considerable knowledge of a variety of social media platforms and other software applications and services;
• Excellent customer service skills;
• Critical thinking and problem solving skills;
• Ability to multi-task, to handle conflicting priorities efficiently, appropriately, and productively;
• Ability to handle highly confidential information with an appropriate level of discretion;
• Ability to work independently and effectively in a deadline driven, rapidly changing team environment;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, parents, students, news media staff, external agencies, and the public.

Education, Training, and Experience

• Associates degree from regionally accredited college or university;
• Experience in a communications or marketing environment;
• Other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

Certification and License Requirements

None

Essential Duties and Responsibilities

• Supports the CCO and communications director with calendar, general inquiries, and other project support, as needed. Generates correspondence, reports and other documents, as directed.
• Provides administrative support to the communications team and serves as the initial point of contact for general calls and inquiries.
• Monitors social media accounts, responds to inquiries, and appropriately routes questions and concerns.
• Coordinates district response to public record requests.
• Processes confidential information with an appropriate level of discretion.
• Publishes a daily media coverage tracking report for district leadership.
• Performs other related duties, as assigned.

Work Environment/Physical Requirements

This position operates in a professional office and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, parents, students, news media staff, staff members of external agencies, and the public. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

Effective Date

11/2023

Disclaimer

The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.