Assistant Store Manager Operations

Assistant Store Manager Operations

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans' culture, creativity, and energy to one of the world's most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we're looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that's original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

Job Summary

Calling all conceptual thinkers, team players, and eyewear aficionados KREWE is looking for an Assistant Store Manager Operations to join our Flagship New Orleans team.

The Assistant Store Manager Operations is a key leader responsible for ensuring the store runs smoothly, efficiently, and in alignment with KREWE's elevated brand standards. This role partners closely with the Store Manager to oversee day-to-day store operations, inventory, shipping and receiving, visual standards, store maintenance, and back-of-house organization.

In addition to owning operational excellence, this role supports the leadership, development, and performance of the store team. The ideal candidate is highly organized, solutions-oriented, detail-driven, and able to balance operational priorities with an exceptional customer and employee experience.

Responsibilities & Duties

Store Operations

• Partner with the Store Manager to ensure seamless day-to-day store operations and execution.
• Own and maintain operational processes, procedures, and daily checklists.
• Oversee opening and closing procedures and ensure operational standards are consistently followed.
• Identify operational challenges and proactively implement solutions to improve store efficiency.
• Maintain a clean, organized, safe, and fully functioning store environment.
• Coordinate store maintenance, repairs, supplies, and other operational needs.

Inventory, Shipping & Receiving

• Oversee all inventory, shipping, receiving, transfers, and back-of-house operations.
• Ensure all shipments are accurately received, processed, imported, and exported.
• Maintain accurate inventory records and proactively identify and resolve discrepancies.
• Conduct and support cycle counts, inventory audits, and other inventory initiatives.
• Ensure product is properly organized, stored, and replenished to support the customer experience.
• Manage shipping platforms and ensure all shipments are processed accurately and efficiently.

Team Leadership & Development

• Support the Store Manager in leading, coaching, and developing the store team.
• Manage and inspire team members to consistently deliver on KREWE's operational and customer experience standards.
• Set clear daily operational priorities and hold the team accountable for execution.
• Train team members on inventory, shipping, receiving, store procedures, and operational best practices.
• Provide ongoing coaching and feedback to support individual and team development.
• Foster a collaborative, accountable, and positive store environment.
• Lead by example and embody KREWE's culture, energy, and commitment to excellence.

Guest Experience & Brand Standards

• Ensure every customer receives an exceptional and authentic KREWE experience.
• Support the sales team in delivering an elevated customer experience when needed.
• Serve as a KREWE brand and product expert.
• Consistently maintain exceptional visual and brand standards throughout the store.
• Ensure the sales floor and back-of-house remain clean, organized, and presentation-ready.
• Support store events, activations, and other initiatives that enhance the guest experience.
• Partner with the Store Manager to ensure operational execution supports the store's sales and customer experience goals.

Qualifications & Skills

• 3+ years experience in flagship level retail sales, clienteling, hospitality and store management
• Proven experience overseeing store operations, inventory, shipping, receiving, and back-of-house functions.
• Strong organizational skills and exceptional attention to detail.
• Strong business acumen and ability to understand and execute against store KPIs.
• Comfortable working with inventory management systems, POS systems, shipping platforms, CRM tools, and other operational systems.
• Strong problem-solving skills and ability to take initiative in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple responsibilities simultaneously.
• Ability to lift, carry, and move multiple objects and packages as needed.
• Strong interest in fashion, design, eyewear, and the KREWE brand.
• Self-motivated, flexible, and comfortable working in a collaborative and dynamic retail environment.

Benefits & Perks

• Competitive wage
• Health, vision, and dental insurance
• Retirement plan available
• Parental leave policy
• Free KREWE frames (duh.)
• Spend your time in a truly "one of a kind" retail experience
• Quarterly cultural spend to encourage our get out, see the city, "do you" mentality
• Employee incentive program
• Ongoing educational allowance
• Employee referral bonuses