Gapp Coordinator

Position: GAPP Care Coordinator

Department: Operations 

Employment Status: Full Time

Location: Milledgeville, Georgia

Salary Range: $50,000

About Primecare Home Care:  

Primecare Home Care services is committed to delivering the highest quality care with integrity, passion, and love. We are a licensed Private Home Care provider with an array of services: Skilled Nursing, Personal Care Services, Companionship and Structured Family Caregiving in the comfort of their home. Primecare Home Care Services puts the emphasis on CARE! Each of our clients is assigned their very own carefully screened primary and back-up caregiver based on their interest and needs. We thrive off the ability that our clients can continue to reside in their home. 

Our Core Values:  

CARE : Possessing a strong desire and passion for serving from our hearts 

 

RELIABILITY: Your word is your bond. If you make a commitment or say you are going to do something. You simply do it.

 

HONESTY: Operating in truth, integrity, and transparency

 

PUNCTUALITY : Arriving on time, starting on time, delivering on time, and most importantly ending on time.
PROFESSIONALISM: Consistently achieving high standards both in what we do, what we say and how we behave.

 

Job Summary: 

Primecare Home Care  is currently seeking a dedicated and detail-oriented individual to join our team as a GAPP Care Coordinator. In this role, you will be responsible for providing support and coordination for Pediatric clients who are eligible for the GAPP (Georgia Pediatric Program).

 

Key Responsibilities:

• Identify Pediatric clients eligible for the GAPP program and assist them in accessing program benefits.
• Coordinate with clients, parents, and physicians to ensure all required documents for state enrollment are completed accurately and in a timely manner.
• Act as the primary point of contact for clients and families, addressing any questions or concerns regarding the GAPP program.
• Ensure that all required documentation, including state documents and program renewals, are completed and submitted according to state guidelines and deadlines.
• Maintain accurate records and documentation of client interactions and program enrollment status.
• Collaborate with internal teams to facilitate seamless communication and coordination of care for GAPP clients.
• Stay up-to-date on Medicaid state-funded programs and regulations, as well as home care services, to effectively support GAPP clients.

Minimal Qualifications: 

• High School Diploma or equivalent
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients, families, and healthcare providers.
• Detail-oriented approach to documentation and record-keeping.
• Ability to work independently as well as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.

Preferred  Qualifications: 

• Bachelor's degree in healthcare administration, social work, or a related field.
• Previous experience working with Medicaid state-funded programs and/or home care services.
• Knowledge of Georgia Pediatric Program (GAPP) guidelines and procedures 
• Proficiency in understanding the unique needs and challenges faced by children with physical, functional, and mental disabilities.

Other Qualifications

Language Skills
• Ability to read, analyze and interpret regulations and other documents.
• Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
• Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
• Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.

Reasoning Ability
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Other Skills and Abilities :
• Able to establish and maintain cooperative and positive working relationships.
• Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
• Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

General Job Performance Requirements
Meets/exceeds established performance goals. Additional performance requirements may be communicated.
• Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
• Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
• Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
• Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
• Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
• Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
• Safety – Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
• Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.
• Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
• Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
• Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures, and informs others of absences.
• Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
• Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.

Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements
• Employees are frequently required to sit. Employees are frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
• Requires manual and finger dexterity and eye-hand coordination.
• Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computers and phones.
• Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.

Visual, Hearing and Communication Requirements
• Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others for work-related purposes.

Work Environment
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pressure Factor
• May require working under stressful conditions.
• May experience pressure to meet scheduled timelines.

Environmental Conditions
• The employee normally works indoors in a typical, temperature-controlled office environment.
• Noise level in the work environment is usually moderate.
• There may be distractions such as phone calls, work interruptions, and communication from co-workers or participants.  

 

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.