Inside Sales Representative

Job Description

Job Description

Inside Sales / Office Associate

Pay: $20.00+

Hours: 7:00am - 5:00pm

Location: Twinsburg, OH

The Inside Sales / Office Associate is primarily responsible for maintaining the integrity and flow of information within our digital systems. This role focuses on high-volume, high-accuracy data entry and administrative support. Your core mission is to ensure that our ERP system and company records are precise, up-to-date, and organized.

Key Responsibilities:

• Perform inside sales activities, including customer outreach, relationship development, and identifying opportunities for additional business.

• Manage customer accounts by maintaining regular communication, addressing customer needs, and ensuring a positive customer experience.

• Prepare and deliver quotes for new business opportunities, ensuring accurate pricing, product specifications, and timely follow-up.

• Develop and provide customer solutions by understanding customer requirements and coordinating with internal departments to meet expectations.

• Conduct research on customer needs, market opportunities, vendor capabilities, and product information to support business growth and operational efficiency.

• Identify opportunities to improve processes, customer satisfaction, and account retention through proactive communication and problem-solving.

• Build and maintain strong relationships with customers, vendors, and internal stakeholders to support company objectives.

• Process and enter sales orders and work orders from digital and physical sources into the ERP

• Update system documentation, including adjusting routing steps or updating technical notes

• Regularly audit and update lead times, customer profiles, and vendor contact databases

• Ensure all data entry remains current 

• Perform routine checks in the ERP to verify stock counts and availability

• Draft and place purchase orders with vendors based on established requirements

• Contact customers or vendors to clarify order details, confirm receipt of shipments, or request updated information

• Monitor the general company inbox, sorting inquiries and responding to standard status requests

• Organize and digitize physical paperwork to maintain a streamlined office environment

• Assist in transitioning paper files into the digital ERP/filing system

Key Requirements:

• Inside Sales and/or account management experience is preferred

• Exceptional and accurate data entry skills

• Comfortable navigating complex ERP/MRP software and managing data within Microsoft Excel

• A disciplined approach to repetitive tasks, ensuring they are completed thoroughly and on schedule

• Adaptability and Integrity

Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.