Supervisor, Lines Operation

Job Summary: Leads daily operations by supervising teams, monitoring performance, and addressing workplace needs. Ensures safe, efficient, and well coordinated activities while fostering employee development and driving continuous operational improvement.

Job Description:

• Supervises and coordinates daily operations and workforce activities by assigning tasks, establishing priorities, monitoring execution, and leading operations meetings to ensure timely and efficient completion of work across field and support teams.
• Analyzes resource needs and operational readiness by supporting workforce and equipment planning, coordinating project milestones, and facilitating outage response to ensure effective utilization of crews, tools, and restoration capabilities.
• Trains and develops employees providing coaching, addressing technical and procedural skill gaps, and ensuring functional competence to build a capable, safe, and high performing workforce.
• Reinforces safety compliance by modeling safe work practices, reinforcing standards, and creating a respectful work environment that improves employee engagement and overall safety performance.
• Evaluates distribution system performance by analyzing feeder data, outage trends, equipment conditions, and grid reliability indicators to strengthen system resiliency, enhance automation, and support long term asset performance.
• Tracks and manages expenses by reviewing timesheets, overtime, invoices, and requisitions, ensuring accurate coding and alignment with budget guidelines to support financial discipline across operational activities.
• Applies strong interpersonal and problem solving skills to resolve employee concerns and conflicts, including issues arising in a unionized environment, resulting in a positive, respectful, and collaborative workplace.
• Monitors and guides team compliance with regulations, labor agreements, industry standards, and internal safety and operational standards to minimize risk and ensure operational integrity.
• Participates in and ensures team participation in critical restoration tasks and drills following storms and/or emergencies to maintain service continuity and operational safety.
• Executes and delegates additional responsibilities based on team and business needs to ensure continuity and responsiveness in operational responsiveness.

Supervisory responsibilities: Yes

Additional Job Description:

Required Qualifications:

Education & Experience

• Bachelor's degree is required. Bachelor of Science in Engineering is preferred.
• 3 to 5 years of relevant progressive experience in utility operations, field operations, or a related technical/operational role, with at least 2 years of team lead or supervisory experience in a field, crew, or shift-based environment.
• Experience in OSHA and NESC safety standards.

Preferred Qualifications:

• Bachelor of Science in Electrical Engineering.
• Experience operating in a unionized/CBA environment.
• Experience managing Health & Safety Compliance.

Additional Qualifications:

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role:

• Associate's degree, technical degree or journeyman certification in a relevant field may substitute when accompanied by a minimum of 5 years of hands-on experience with 3 years of experience in team leadership as Foreman, team leader or supervisor role.

Competencies (Skills)

• Safety Leadership & Compliance: Provides visible safety leadership, ensures adherence to corporate HSE policies, conducts regular safety meetings, and drives a top quartile safety culture by consistently modeling best practices.
• Operational & Resource Management: Oversees daily line operations, prioritizes work, manages manpower, equipment, and on call rotations, and ensures optimal use of resources to meet operational and customer needs.
• Team Development & Performance Management: Supervises, trains, coaches, and supports apprentice development; conducts performance evaluations; identifies skill gaps; and ensures employees possess the competencies and tools needed to work safely and effectively.
• Analytical, Financial & Process Oversight: Monitors performance metrics, tracks payroll and expenses, assists in budget management, and supports process and technology enhancements to improve efficiency and operational integrity.
• Emergency Response & Cross Functional Coordination: Coordinates outage response with System Operations, Dispatch, and Call Center teams; ensures team participation in storm restoration activities and drills; and maintains strong communication across departments.

Licenses/Certifications

Required:

• Valid Puerto Rico driver’s license

Preferred:

• First Aid
• CPR (Cardiopulmonary Resuscitation)
• AED (Automated External Defibrillator)

Travel Requirements

• 40%

Physical Demands

• Stationary Position: Frequently
• Pushing/ Pulling/ Reaching: Seldom
• Kneel: Seldom
• Grab: Seldom
• Bend: Seldom
• Lift/ Carry over: 0 - 15 pounds

Working Conditions

• Wet or humid: Seldom
• Working near or on moving mechanical parts: Never
• Working near or on heavy machinery: Never
• Working in high places: Never
• Exposed to fumes or airborne particles: Never
• Frequency of working in outdoor weather conditions: Seldom
• Work with electricity: Seldom
• Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.