Front Office Manager
$70kHomma Talent
Job Description
The Front Office Manager will lead the daily operation of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring extraordinary guest service and department profitability. This person will direct, coach, and develop the team while implementing standards, driving performance, and ensuring that every guest interaction reflects the property's commitment to complete guest satisfaction. The ideal candidate is a strong operational leader with excellent communication skills, business acumen, and the ability to thrive in a fast-paced luxury hospitality environment. Responsibilities
The Front Office Manager will lead the daily operation of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring extraordinary guest service and department profitability. This person will direct, coach, and develop the team while implementing standards, driving performance, and ensuring that every guest interaction reflects the property's commitment to complete guest satisfaction. The ideal candidate is a strong operational leader with excellent communication skills, business acumen, and the ability to thrive in a fast-paced luxury hospitality environment. Responsibilities
- Manage the daily activities of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring alignment with hotel service standards and financial goals.
- Participate in and lead departmental meetings to gather and share relevant operational information.
- Oversee scheduling of all Front Office personnel, ensuring optimal coverage and service consistency.
- Manage payroll and control labor costs in alignment with established Labor Standards.
- Administer the corporate airline mileage program and marketing promotions involving the Front Office.
- Ensure staff adherence to all credit and cash handling policies and procedures to reduce bad debts and rebates; perform quality audits and implement corrective action when needed.
- Support team members in handling guest issues, escalations, and service recovery in a professional and timely manner.
- Foster positive employee relations and promote strong inter- and intra-departmental collaboration; model this behavior for other managers and line staff within the Front Office.
- Proactively address operational issues, seek employee input, develop resolution plans, and follow up with feedback and encouragement.
- Ensure Front Office personnel actively participate in all property safety awareness programs.
- Ensure department supervisors are dependable, accessible, and project a positive, professional, and polite attitude at all times.
- Conduct and deliver timely performance reviews for the Front Office team.
- Ensure all staff adhere to the Hotel's established standard operating procedures.
- Administer discipline within the Front Office in a fair, firm, and consistent manner.
- Develop and manage recognition programs within the Front Office, ensuring prompt and consistent administration.
- Maintain impeccable grooming standards for all Front Office employees, including proper uniform and nametag compliance.
- Monitor occupancy and pace forecasts, planning staffing and operations accordingly to maximize service and revenue.
- Bachelor's degree in Hospitality Management or related degree.
- Minimum of two to five years of experience in the Department.
- Ability to work effectively in a fast-paced, high-volume environment and manage a large, diverse workforce.
- Strong leadership skills with the ability to motivate staff and foster professional development.
- Excellent verbal and written communication skills.
- Strong analytical skills, with the ability to monitor occupancy trends and pace forecasts.
- Solid understanding of Front Office systems (PMS), credit/cash procedures, and hotel operations.
- Ability to promote a positive, service-oriented culture aligned with luxury hospitality standards.
- Physical Requirements:
- Constant standing and walking throughout the shift.
- Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
- TN Visa provided
- 70,000 USD Annual Gross Income
- Accommodation provided during 1st month at the hotel
- 2 Weeks of Vacation after 1 year
- 7 sick days per year
- 401(K) Company Match after 6 months
- Medical insurance (after 60 days)
- Flight from home city to USA
Vacancy posted 10 hours ago
Similar jobs that could be interesting for youBased on the Front Office Manager in New York, NY vacancy
$20 per hour
...Business Unit : Company 3 Position : Front Desk Coordinator Location : New York,... ...over and set up of edit rooms and offices Support Client Services team with requests... ...with the Facilities/Maintenance team Manage incoming and outgoing shipments, including...SuggestedHourly payFull timePart timeLocal areaMonday to FridayShift workAfternoon shiftCompany3
New York, NY7 days ago$18 - $20 per hour
...be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner... ...criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/...SuggestedWork at officeThe Joint Chiropractic
New York, NY4 days ago$35 - $36 per hour
...where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team and fill the role of Front Desk Manager. We are committed to providing you with: ~ Competitive wages - Salary Range $35 - $36 per hour. ~ An...SuggestedHourly payFlexible hoursShift workNight shiftCrescent Hotels & Resorts LLC
New York, NY19 days ago$18 per hour
...Description Job Description Health Plus Management (HPM) is a Physician Support Organization... ...business development, marketing and back-office support typically seen in much larger... ...energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients,...SuggestedPrivate practiceWork at officeMonday to FridayHealth Plus Management LLC
New York, NY6 days ago$19 - $23 per hour
...Smiles Into Sales — Join Diamond Braces as a Front Desk Coordinator Who We Are At Diamond... ...their consultation while keeping the office vibe vibrant and smooth. You’ll use your... ...sales, but it also requires excellent time management and collaboration to keep the front desk...SuggestedFull timeWork at officeLocal areaAfternoon shiftAlfa Dental Support, Inc.
New York, NY2 days ago- ...environment is key! Health and Grooming Spa services coordinator/manager/trainer – ensure all spa services get done timely and are done... ...! GROW your team! And PLAY to your fullest potential As the Front Desk Coordinator you are responsible for working with all...Flexible hours
BKBM LONG ISLAND CITY LLC
New York, NY20 days ago $24.04 per hour
...As a key member of the Tribeca or Bowery Campus team, the Front Desk Coordinator (FDC) serves as a first point of contact and resource... ...work and education. ~ Administrative skills. ~ Proficient in Office technology. ~ Confidentiality standards. Preferred:...Hourly payWork at officeImmediate startThe Bowery Mission
New York, NY10 days ago$18 - $20 per hour
...Job Description Job Description Description: Front Desk Coordinator At Tracy Anderson Method Location: NY 59th street and... ...arrival, check in for classes, and assist with scheduling. · Manage phone calls, emails, and other inquiries with professionalism and...Hourly payFull timeWorldwideFlexible hoursShift workAfternoon shiftTracy Anderson Mind and Body LLC
New York, NY24 days ago- ...Description We are a growing pediatric dental office dedicated to providing high-quality,... .... Position Overview The Pediatric Front Desk Coordinator is the first point of contact... ...experience. This role is responsible for managing the front office, supporting scheduling...Work at office
Vitana Pediatric & Orthodontic Partners
New York, NY16 days ago - ...Description Job Description Job Function: Front Desk Coordinator Job Level:... ...clinic. The Front Desk Coordinator will manage patient reception, coordinate appointment... ...administrative communications with external medical offices and insurance providers....Full timeWork at office
Hands of Hope Physical Therapy
New York, NY21 days ago - ...and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality... ...Elysée New York is seeking an experienced, highly visible Front Office Manager to shape and lead the guest journey from arrival...Work at officeAll shiftsFlexible hoursNight shiftAfternoon shift
Crescent Hotels & Resorts LLC
New York, NY20 days ago - ...Job Overview Our client, an asset management firm, is looking to hire a Front Office Project Manager in New York, NY. The client is potentially open to a remote candidate. Compensation Pay Rate Range: $87-96.42/hr W2 Responsibilities: Job Description...Temporary workLocal areaRemote work
Confidential
New York, NY10 hours ago - ...outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Summary The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional...Flexible hours
Hyatt
New York, NY3 days ago $80k - $85k
...optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest... ...the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track...Temporary workLocal areaFlexible hoursHei Hotels Inc.
New York, NY1 day ago- ...real estate investment and hospitality management company with over $15 billion of assets... ...seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner... ...'s sprawling skyline and park.The Front Office Manager is responsible for ensuring...Full timeTemporary workPart timeWork at officeWorldwideNight shift
Highgate
New York, NY22 hours ago - ...experiences paired with global hospitality standards. SUMMARY The Front Desk Manager manages and coordinates the operations and activities of the... .../processes to enhance guest satisfaction and ensure front office operations are efficient and profitable Performs front desk...Temporary workWork at officeLocal areaNight shift
ZOE II LLC
New York, NY2 days ago $80k - $90k
...Front Office Manager The NoMo Soho Hotel is looking for its next great team member to lead our Front Office team. We are committed to providing you with: ~ Highly competitive wages - Salary Range $80,000.00 - $90,000.00 annually ~ An exceptional benefit plan...Flexible hoursNoMo SoHo
New York, NY10 hours ago$79.7k - $97k
...efficient service and meaningful experiences. This position reports to the hotel Assistant Directors of Operations. The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and...Full timeTemporary workWorldwideShift workHyatt
New York, NY2 days ago- Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services...
IHG
New York, NY3 days ago $75k - $80k
...Front Office Manager page is loaded## Front Office Managerlocations: Baccarat New Yorktime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR104460Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to...Live inFlexible hoursAfternoon shiftStarwood Hotels & Resorts
New York, NY2 days ago$75k - $80k
...service, and respect for nature are so important to us. Job Overview We’re currently seeking an impossibly charismatic Front Office Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest...Flexible hoursAfternoon shiftBaccarat New York, L.L.C.
New York, NY2 days ago$80k - $85k
...Front Office Manager Mandarin Oriental New York is looking for a Front Office Manager to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace...Night shiftAfternoon shiftMandarin Oriental Hotel Group
New York, NY2 days ago- ...real estate investment and hospitality management company with over $15 billion of assets... ...seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner... ...and marble baths. Overview The Front Office Manager is responsible for ensuring...Work at officeWorldwideNight shift
Manhattan at Times Square
New York, NY1 day ago $76.88k - $80k
...Job Description Salary Pay: $76,875- $80,000 The Encore Boston Harbor Manager Tower Suites / Front Office Manager is responsible for the daily operations of the Suite operations which includes but is not limited to: VIP Arrivals/Departures, Private Access Operations...Temporary workFor contractorsWork at officeLocal areaFairmont
New York, NY1 day ago- ...highly organized and customer-focused professional to oversee front office operations and ensure an exceptional experience for guests, clients... ...-solving skills. Proven ability to lead a team and manage multiple priorities effectively. Excellent organizational...Work at officeShift work
Courtyard Residence Inn Financial District
New York, NY2 days ago - ...Job Description Front Office Manager Southern Jersey Family Medical Centers, Inc. is seeking a talented Front Office Manager to step into our fast-paced facility! Summary: The Front Office Manager assists the Practice Manager with the administration of daily...Full timeWork experience placementWork at officeLocal areaMonday to FridayFlexible hoursAfternoon shift
Southern Jersey Family Medical Centers.
Atlantic City, NJ10 hours ago $66.3k - $75k
...and most luxurious comforts of home- with Central Park as your front lawn, Lincoln Center as your entertainment center, and a... ...International Hotel and Tower is looking for an Assistant Front Office Manager to join our dynamic team! The candidate we seek will assist...Temporary workWork at officeLocal areaFlexible hoursShift workTrump International Hotel & Tower New York
New York, NY10 hours ago- ...POSITION PURPOSE The Assistant Front Office Manager supports the daily operation of the Front Office and plays a key role in delivering the highly personalized, discreet, and attentive service expected at Casa Cipriani. Working closely with the Front Office Manager...Full timeLocal areaFlexible hoursShift workNight shiftAfternoon shift
Casa Cipriani New York
New York, NY10 hours ago $66.3k
...Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager . Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense...Local areaImmediate startShift workNight shiftArlo Hotels
New York, NY4 days ago$68k - $70k
...will provide leadership and support to the Front Desk team. A growth-focused professional... ...Coach and lead the Front Office Team alongside your fellow Assistant Front... ...when you can’t help, pull in support from management. Debrief team following difficult conversations...Work at officeShift workNight shiftWilliam Vale Employee LLC
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!
Related searches
- front desk manager New York, NY
- front desk supervisor New York, NY
- assistant front office manager New York, NY
- hotel front desk manager New York, NY
- front office supervisor New York, NY
- front desk coordinator New York, NY
- front office manager New York, NY
- front office coordinator New York, NY
- dental front office New York, NY
- front office New York, NY