Claims Branch Manager - Occupational Accident

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.  Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.  Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Occupational Accident Branch Manager is designed for a seasoned professional with extensive experience in occupational accident (Occ Acc) insurance.

The ideal candidate will possess a deep understanding of complex coverage scenarios and demonstrate the ability to work effectively in a hybrid team environment. This position offers the flexibility of remote work with occasional travel to the Kansas City, MO branch. This role requires strong background in managing Occ Acc claims, leadership experience, and established relationships with underwriters (UWs), brokers, and carriers, particularly in the motor carrier sector.

The role requires expertise in unique coverage types that bridge Workers' Compensation and Liability, as well as a thorough understanding of policy limits, time-specific coverage periods, and injury-specific payouts. The candidate must also hold an Adjuster License and have a proven track record of leadership in managing claims professionals.

LOCATION: Kansas City, MO or within the driving distance.

REQUIRED: Leadership and Occupational Accident Experience. 

How you'll make an impact

1. Claims Management:

• Oversee and manage complex occupational accident claims.
• Provide expertise in unique coverage types, including supplemental insurance for truck drivers and injury-specific payouts.
• Ensure compliance with policy limits and time-specific coverage periods.

1. Leadership:

• Lead and mentor a team of occupational accident claims professionals.
• Provide strategic direction and foster a collaborative team environment.
• Drive performance and ensure the team meets organizational goals.

1. Stakeholder Collaboration:

• Build and maintain strong relationships with underwriters, brokers, and carriers, particularly in the motor carrier sector.
• Act as a liaison between internal teams and external stakeholders to ensure seamless communication and service delivery.

1. Coverage Expertise:

• Navigate complex coverage scenarios that bridge Workers' Compensation and Liability.
• Apply knowledge of coding practices similar to Workers' Compensation.
• Stay updated on industry trends and regulatory changes affecting occupational accident insurance.

1. Travel and Remote Work:

• Work remotely while maintaining availability for occasional travel (15-20%) to the Kansas City, MO branch.
• Ensure effective communication and collaboration with the hybrid team.

6. Strategic Development:

• Contribute to the development of risk management strategies tailored to the occupational accident insurance space.
• Identify opportunities for process improvement and innovation within the claims management framework.

This role is ideal for a candidate with a unique blend of technical expertise, leadership skills, and industry relationships, offering the opportunity to make a significant impact in the occupational accident insurance sector.

About You

Required: High school diploma and 15 years related claim experience required. At least 5 of supervisor experience required. Appropriately licensed and/or certified in all states in which claims are being handled. Knowledge of all team member related functions.

Preferred: Bachelor's degree preferred.

Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

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Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.