Travel Account Leader

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Amex GBT is seeking a strategic and operationally minded Account Manager to lead our Meetings & Events (M&E) travel program. In this role, you will drive seamless program adoption, operational excellence, and continuous improvement for our global clients while balancing strategic initiatives with team leadership. You'll serve as a key liaison between internal partners, clients, and external vendors, overseeing a team responsible for air charter and attendee logistics. This position requires a results-oriented leader who can harness data analytics and innovation to optimize costs, enhance processes, and maintain the highest standards of operational precision and client satisfaction. What You Will Do Develop and implement a comprehensive program adoption strategy, including creating engaging orientation materials, benefit documentation, and use cases; deliver monthly training sessions and communications campaigns to drive stakeholder awareness and participation. Leverage AI and data analytics to identify targeted process improvements and efficiency gains with a goal of achieving 5% or more in annual cost savings year-over-year; conduct quarterly spend analysis and present actionable recommendations for cost optimization. Establish performance baselines and identify optimization opportunities through automation and AI implementation; continuously evaluate and recommend innovative solutions to enhance travel program capabilities and implement an AI-driven communication framework. Oversee and manage a team responsible for air charter and attendee assignment operations, establishing clear processes, business rules, and prioritization logic for attendee-to-flight assignments based on role segmentation (executives, speakers, VIPs, staff, general attendees). Lead team efforts to build, maintain, and reconcile detailed arrival and departure manifests across all programs, establishing and enforcing data quality standards to ensure 100% accuracy of attendee information including names, roles, travel windows, flight assignments, and special accommodations. Serve as the primary liaison between Meetings & Events, travel teams, air charter providers, and internal partners; collaborate with registration, housing, transportation, security, and on-site operations teams to ensure seamless attendee experiences and support data integration across multiple platforms. Be responsible for team management of real-time operational changes including cancellations, no-shows, substitutions, and last‑minute flight adjustments; establish protocols for rapid attendee reassignment and manifest rebalancing while maintaining compliance with business rules and capacity limitations. Recruit, onboard, and develop a high‑performing team by setting clear performance expectations, providing regular feedback, identifying training needs, and fostering a collaborative team culture focused on accuracy, efficiency, and customer service. Generate and maintain detailed reporting on attendee movement, flight utilization, and manifest accuracy; analyze data to identify trends, gaps, and improvement opportunities while supervising team performance metrics and productivity. Partner with the Innovation Initiative's Client Success Manager to identify and implement strategic projects that drive operational excellence; supervise operational metrics, identify systemic issues requiring process improvements, and support post‑event reconciliation and comprehensive reporting deliverables. What We’re Looking For 5+ years of experience in account management, events coordination, operations management, or related field. 2+ years of team leadership or supervisory experience with demonstrated ability to hire, develop, and empower team members. Shown strength with data analysis and reporting tools. Strong organizational and project management skills with ability to run multiple priorities and tight deadlines. Excellent communication and cross‑functional collaboration abilities. Attention to detail and commitment to data accuracy with a zero‑error mentality. Experience with travel, logistics, or events management, particularly in high‑volume or sophisticated environments. Confirmed ability to balance critical initiatives with operational execution and team management. Strong analytical and problem‑solving skills with a solutions‑oriented mentality. Desired Qualifications Include: Familiarity with AI and automation tools. Experience running large‑scale or sophisticated event operations. Knowledge of travel management systems and platforms. Background in cost optimization or process improvement initiatives. Experience with air charter or aviation logistics. Proficiency with team management software and performance tracking tools. Location United States The US national base salary range for this position is from $66,500.00 - $123,500.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. Benefits Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. #J-18808-Ljbffr American Express Global Business Travel