Experienced Server @ WOB

Job Description

Job Description

Summary:

We are seeking a professional and experienced restaurant server to join our team at WOB Bar & Kitchen! The ideal candidate will have excellent customer service skills, a positive demeanor, and the ability to work in a fast-paced environment. As a server at WOB (World of Beer), you will be responsible for providing exceptional service to our customers and ensuring their dining & beer experience is enjoyable and memorable.

Benefits: 

• Great Income through building sales/tips!
• Flexible schedule that works with your schedule.  
• A fun environment to work in as a team!
• Meal Discount for your WOB cravings
• Opportunity for advancement to build your career with us!

World of Beer Bar & Kitchen Server Standards

• Provide the goal for our customers: Lifting customers spirits one glass at a time!
• Be positive, finding fun in the moment, doing good work and lifting the mood of others.
• Provide our style of service: casual, friendly, fun and perfectly paced to the customer's pace.
• Engage as the salesperson for our quality craft food and beverage offerings.  Assist the customer in exploring our World of Beer.

Responsibilities:

• Greet customers and escort them to their tables as needed.
• Present menus and answer questions about menu items.
• Suggest menu items to enhance the customer experience.  Take food and drink orders from customers.
• Relay orders to the kitchen and ensure that they are prepared quickly and accurately.
• Serve food and beverages to customers in a timely manner.
• Check back with customers to ensure satisfaction and address any issues.
• Process payments and handle cash transactions.
• Maintain a clean and organized work area.
• Adhere to food safety and sanitation guidelines.
• Collaborate with team members to provide excellent customer service.

Qualifications

• Outgoing, friendly & high energy personality and demeanor.
• Friendly & accurate communication skills in handling customers in person and on the phone.
• Previous experience as a server or in a customer service role preferred. (2+ years).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Basic math skills for processing payments.
• Knowledge of food and beverage menus.
• Ability to stand and walk for extended periods of time.
• Ability to be a contributing member of the team in sales and job tasks.
• Any food or alcohol awareness certification as required within 30 days of hire.
• Warm and welcoming Smile!

Work Requirements

• Ability to stand on your feet and navigate the WOB for the entirety of the shift.
• Ability to carry full food and drink trays. 
• Ability to reach, bend, and lift 20 lbs.
• Ability to retain menu product knowledge and share that with customers.
• Ability to clearly communicate with customers and staff.
• Flexible schedule.

Pay: Hourly Wage + Tips

Reporting to: Managing Partner (GM) and Manager 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  

Summary 

This job posting is a summary of duties and is not designed to contain an exclusive listing of duties or responsibilities that are required. The job description and duties may change at any time with or without notice. By applying, you should understand that a job posting/description is not a contract; is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities or projects with or without notice. Applying constitutes understanding of the requirements, essential functions and duties of the job description.