Technology Services - Student Technician General 26/27

THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS.

This position is one of a six-member team.


Expected hours of work per week : 10-20

Work Location & Hours : Mills Hall 111 / 8 am - 10 pm Monday - Friday

Some hours may be offered on Saturday if assisting with special projects.

Work is to be done in Mills 111 unless otherwise directed.

Qualifications for Position:

• Technical troubleshooting skills
• High motivation to provide excellence in customer support
• Personable, willing to learn, punctual
• Basic knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint
• Basic knowledge of Google Mail, Calendar, Contacts, Drive, Sheets, Docs, and Slides
• Basic knowledge of ScotsWifi

Expected Duties and Responsibilities:

• Perform tier 1 tech support, including answering the phone and logging support tickets
• Act as the departmental receptionist, greeting people who enter the office and answering their questions
• Act as an administrative assistant for the department (i.e., general office duties such as typing, filing, checking mail, etc.).
• Help faculty, staff, and students connect wifi devices to the campus network
• Reset student passwords as needed
• Add paper allotment to student accounts as requested
• Refill paper and toner in public printers across campus
• Assist in updating/enhancing the tier one support handbook (e.g., adding solutions you discover for common problems)
• Assist in receiving and inventorying computers/supplies/parts
• Assist with reports related to tech support tickets needing escalation, support request closures and satisfaction surveys.
• Test applications used on campus and give feedback as requested
• Fulfill other duties as assigned by the Chief Information Officer

Resume skills development (NACE Competencies required by employers) to be developed

• Career & Self-Development, including assuming duties or positions that will help one progress professionally in a technical support field
• Communication in the form of carefully listening to instructions and asking questions when

needed for clarification

• Critical Thinking in the form of multitasking well in a fast-paced environment.
• Global Literacy is displayed by working with students, faculty, and staff who have various points of view that may differ from your own
• Leadership through serving as a role model to others by approaching tasks with confidence and a positive attitude
• Professionalism by showing attention to detail, resulting in few if any errors in the work completed. This includes being on time for your scheduled shifts and use of the timeclocks.
• Teamwork, including being accountable for individual and team responsibilities and deliverables
• Technology by quickly adapting to new or unfamiliar technologies and asking questions when you are unclear on an application

Work Habits (with the alignment of Core Values)

The College asks its staff members the following fundamental work habits:

• Do good work. (Service, Diligence, Faithfulness)
• Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative)
• Be punctual. (Service, Diligence, Integrity, Faithfulness)
• Dress professionally and appropriately for your job. (Humility)
• Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative)
• Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure . (Integrity, Faithfulness)
• Attend chapel services at least once per week, on average. (Integrity, Faithfulness)

Competencies

Must be a Covenant student.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Sitting: Remaining in the seated position

Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.

Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.