Assistant Property Care Manager - Quality & Training

***Thank you for your interest. At this time, all applicants will be required to take an assessment in order to be considered for this role. ***About Casiola Casiola manages vacation homes for owners across Florida, Georgia, Belgium, Aruba and Spain. Our standard is EXTRAordinary Hospitality: every home ready, every guest cared for, and every owner confident their property is in good hands. We are growing fast, and we want leaders who grow with us.The role As Assistant Property Care Manager, you will set the quality bar for our homes and train the people who deliver it. You will work side by side with our Property Care Manager, coach our inspectors, portfolio managers and housekeeping teams, and turn guest feedback into clear action plans. This is a hands-on role. You will spend real time in our homes, not only behind a desk.What you will doTrain and onboard new inspectors and portfolio managers, and follow their progress through their first 90 daysCoach inspectors, PMs and housekeeping through regular one-on-ones with clear feedback and follow-upBuild and run a quality plan based on guest reviews, real-time issues and service recoveryConduct property walkthroughs, spot-checks and quality auditsOwn the quality of owner arrivals, so every owner visit shows their home at its bestReview cleaning reportsLead team morning meetings and help PMs manage maintenance tasks and vendorsImprove SOPs and quality checklists, and make sure the team follows themStep in for the Property Care Manager when neededWhat we are looking for2+ years supervising, training or leading teams in hotels, vacation rentals, housekeeping or property managementHands-on experience with quality inspections, audits or brand standardsA coach who gives direct, fair feedback and follows upHighly organized, with a sharp eye for detailComfortable with property management software and reports (Guesty experience is a plus)Bilingual English/Spanish is a plusValid driver's license and reliable transportationWhat we offer$40,000 base salaryQuarterly performance bonus of up to $3,200 per year, tied to guest satisfaction, team retention, owner retention and productivityA structured 30/60/90-day onboarding planA clear growth path in a fast-growing, multi-market companyBenefits: health, PTO, 401(k)Schedule Full-time, 5 days a week, salaried. Weekend work is required. Days off rotate based on operational needs.Ready to raise the bar? Apply with your resume and a short note on a time you improved quality or developed a team.

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