Warehouse Operations

Our Core Purpose We ensure mobile technology works so that people can focus on what matters. Our Core Values Genuine and Respectful Pride in Everything We Do Excellence through Innovation Obsessed with Customer Success Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines. We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Warehouse Specialist Location High Point, NC About the Role The Warehouse Specialist is responsible for supporting the efficient day-to-day operations of the warehouse, ensuring accurate receiving, storage, inventory control, order fulfillment, and shipping activities. This role requires hands‑on experience in a warehouse, logistics, distribution, or manufacturing environment and a demonstrated ability to provide leadership, coordinate workflow, and drive operational efficiency. The ideal candidate has at least one year of experience serving as a Warehouse Supervisor, Team Lead, Lead Associate, or in a similar position with responsibility for directing work, training team members, prioritizing tasks, and ensuring productivity. This individual serves as a key operational leader on the warehouse floor, maintaining safety, quality, and service standards while helping the team meet daily objectives. Key Responsibilities Warehouse Operations Receive, inspect, and process incoming shipments accurately and efficiently Pick, pack, stage, and ship customer orders according to established procedures Ensure inventory is properly stored, labeled, and organized within the warehouse Perform cycle counts and inventory audits to maintain inventory accuracy Investigate and resolve inventory discrepancies, shipping errors, and operational issues Maintain accurate records in warehouse management systems (WMS), ERP systems, or inventory tracking tools Operate warehouse equipment safely, including forklifts, pallet jacks, hand trucks, and scanners, where certified Leadership & Team Coordination Coordinate daily workflow and assign priorities to warehouse associates to ensure timely completion of operational goals Lead by example in productivity, safety, attendance, and quality standards Monitor work output and make real‑time adjustments to maintain operational efficiency Train, mentor, and onboard new warehouse team members Serve as the primary point of contact for floor‑level operational issues and escalations Help drive continuous improvement initiatives that increase productivity and reduce waste Communicate effectively with warehouse management regarding staffing, workflow bottlenecks, and operational needs Other related tasks and responsibilities Safety, Quality & Compliance Promote a strong culture of workplace safety and compliance Ensure adherence to OSHA guidelines, company policies, and warehouse procedures Conduct routine safety checks and report hazards immediately Support quality control processes to ensure accurate shipments and inventory integrity Maintain a clean, organized, and audit‑ready warehouse environment utilizing 5S and best‑practice warehouse standards Required Qualifications Minimum 3 years of experience in a warehouse, logistics, distribution center, manufacturing, or supply chain environment Minimum 1 year of experience as a Warehouse Lead, Team Lead, Shift Lead, Supervisor, or similar role with responsibility for directing workflow, coordinating team activities, and influencing operational performance Demonstrated ability to lead and motivate Team Members even without requiring formal supervisory authority Strong understanding of warehouse processes, inventory management, shipping, receiving, and order fulfillment Experience using warehouse management systems (WMS), ERP systems, RF scanners, or inventory tracking software Ability to prioritize multiple tasks in a fast‑paced environment Strong organizational, problem‑solving, and decision‑making skills Proficiency with Microsoft Office applications, particularly Excel Ability to lift up to 50 pounds and perform physical warehouse duties as required Preferred Qualifications Forklift certification or ability to obtain certification Associate degree in Supply Chain, Operations, Logistics, or related field Experience supporting KPI‑driven warehouse operations Core Competencies Leadership & Accountability Takes ownership of warehouse performance and daily execution. Influences and motivates team members through example and action. Holds self and others accountable to operational standards. Organization & Execution Maintains exceptional attention to detail. Effectively prioritizes competing demands. Consistently follows through on commitments. Communication Communicates clearly across all levels of the organization. Escalates issues proactively and provides solutions. Facilitates effective coordination between shifts and departments. Continuous Improvement Identifies opportunities to improve efficiency, safety, and quality. Adapts quickly to changing priorities and business needs. Supports process improvement initiatives and best practices. Physical Requirements Ability to stand, walk, bend, climb, and lift throughout the workday. Ability to lift and move materials weighing up to 50 pounds. Ability to work in varying warehouse and manufacturing conditions, including exposure to noise, dust, and temperature fluctuations. Success Metrics Inventory accuracy rate Order fulfillment accuracy #J-18808-Ljbffr