Customer Service Representative

Job Description

Job Description

Express Employment Professionals – Broward County South, FL is seeking a Customer Service Representative (CSR) to join a prestigious and growing wholesale furniture company. The ideal candidate is customer-focused, organized, professional, and comfortable working in a fast-paced environment.

The Customer Service Representative will serve as a key point of contact for customers, assisting with product inquiries, orders, concerns, and service-related issues while providing an exceptional customer experience.

Key Responsibilities

• Respond to customer inquiries and complaints by phone, email, and other communication channels.
• Provide accurate information regarding furniture products, availability, pricing, orders, and services.
• Assist customers with product questions, order status, delivery information, and general concerns.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Process and follow up on customer orders, requests, and service issues.
• Document customer interactions and maintain accurate customer records.
• Communicate with internal departments, including sales, warehouse, and operations, to resolve customer concerns.
• Follow up with customers to ensure issues are resolved and expectations are met.
• Develop and maintain a strong knowledge of the company's evolving products, services, policies, and procedures.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a professional, positive, and customer-focused attitude at all times.

Qualifications

• Previous experience in customer service, sales, order processing, or a related field .
• Experience in the furniture, wholesale, retail, distribution, or home furnishings industry is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to build rapport and maintain positive relationships with customers.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and effectively manage multiple responsibilities.
• Professional, positive, and solution-oriented demeanor.
• Comfortable working in a fast-paced environment.
• Proficiency with Microsoft Office and general computer systems.
• Ability to learn product lines, company procedures, and customer service systems quickly.

What We're Looking For

We are looking for someone who is reliable, personable, organized, and solution-oriented . The successful candidate will be someone who enjoys helping customers, takes ownership of problems, communicates effectively, and works well with both customers and internal teams.

Why Join Us?

• Competitive pay ($16) and benefits (Health, Dental, Vacation, Holiday pay and more...)
• Opportunity for long-term employment and career growth
• Professional and supportive work environment
• Opportunity to work with a prestigious wholesale furniture company
• Training and development opportunities

Apply today through Express Employment Professionals – Broward County South, FL!

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Our Express office in Broward County (South), FL provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services. We're here to support you whether you are looking for work or have a hiring need.

Company Description

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Our Express office in Broward County (South), FL provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services. We're here to support you whether you are looking for work or have a hiring need.