LEGOLAND Discovery Center Guest Experience Supervisor Auburn Hills, US

What you’ll bring to the team Collective Goal: Ensure that every guest we welcome enjoys a magical, memorable, world‑class guest experience and that every member of our team embraces and exhibits our company values (known collectively as The Merlin Way). Scope of job: Support the Operations Manager [or Guest Experience Manager] in the efficient, effective, and safe day‑to‑day running of assigned areas of the attraction, with a strong focus on putting smiles on guests’ faces. Essential Job Functions: Be the best‑in‑class on‑the‑floor example of excellence in assigned areas of the attraction. Lead (by example) the GE Team to consistently deliver world‑class experiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets. Support the delivery of initial and ongoing training of GE Team as required for safe, efficient, and effective operation of assigned areas. Work with Operations Manager to implement labor budgets/schedules for various day‑types and seasonal needs. Lead (by example) the GE Team to be Guest‑Obsessed, positive, proactive, and FUN at all times. Ensure that the highest possible standards of service, cleanliness, technical operation, and safety are adhered to by the GE Team. Support delivery of specified revenue metrics for any commercial areas operated by the GE Team. Main Responsibilities: Trained, willing, and able to serve as Duty Manager. Trained, willing, and able to perform all roles in assigned areas of the attraction. Constantly on the floor providing mentorship, motivation, and feedback to the GE Team. Supports recruiting, hiring, onboarding, and ongoing training for GE Team. Reports admission metrics, inventory levels, KPIs, dwell time, and other metrics for the GE Team. Manages performance and growth of GE Team through Personal Development Plans, Probationary Reviews, Appraisals, and Training. Handles operational challenges as they occur. Monitors the visual appeal and effectiveness of all assigned areas, regularly making improvement recommendations to GM. Qualifications & Experience Education and Experience: Customer service experience is preferred. Experience working with children and families is desirable. This position requires a fun, outgoing approach in interacting with others with a desire to provide service on the highest possible level and the ability to work individually and as part of a team. Excellent communication skills are required. Must be able to work in a fast‑paced, multi‑task environment. Benefits Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Pay Range USD $18.00/Hr. #J-18808-Ljbffr Merlin Entertainments