Patient Registration/Customer Service Rep (Various Locations)

Job Description

Job Description

A-Line Staffing is now hiring a  Patient Registration Representative / Customer Service Specialist (Multiple Locations – Southeast Michigan) .

Pay Rate: $18.00–$22.00 per hour (biweekly pay)

Position Type: Temporary-to-Permanent (opportunity to extend or convert to permanent based on business needs)

Position Overview

This role supports patient access and customer service functions across a large healthcare system in Southeast Michigan. Candidates may be placed in either a Patient Registration Representative or Customer Service Specialist role depending on experience and operational needs. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced healthcare environment while maintaining excellent patient service and compliance standards.

Locations

Grand Blanc, MI
Detroit, MI
Farmington Hills, MI
Clinton Township, MI
New Baltimore, MI
Troy, MI
Jackson, MI
West Bloomfield, MI
Sterling Heights, MI
Kalamazoo, MI
Canton, MI

Schedule & Work Environment

• Full-time preferred
• Schedule varies by location and department
• May include rotating shifts depending on site needs
• Fast-paced healthcare environment requiring reliability and flexibility
• Must maintain professionalism in patient-facing or call center settings

Role Track A: Patient Registration Representative (Patient Access)

• Patient check-in and check-out at front desk locations
• Greeting patients and assisting with wayfinding and service support
• Insurance verification, eligibility checks, and basic coverage discussions
• Collecting and documenting demographic and insurance information
• Collecting copays and issuing receipts according to policy
• Scheduling appointments and coordinating with clinical teams
• Maintaining accurate documentation in EMR/EHR systems
• Ensuring full HIPAA compliance and patient confidentiality standards

Role Track B: Customer Service Specialist

• Handling inbound calls and/or patient service requests
• Providing resolution for patient concerns and service inquiries
• Appointment scheduling and general customer support
• Escalating complex issues as appropriate
• Accurate documentation of interactions in system platforms
• Maintaining productivity, quality, and customer satisfaction standards
• Following up on patient requests and service issues as needed

Required Qualifications

• 2+ year of recent customer service experience (healthcare experience strongly preferred)
• High School Diploma or GED required
• Strong communication skills (verbal and written)
• Professional, patient-focused demeanor
• Comfortable using computers, data entry systems, and multi-system navigation
• Ability to work in a structured, fast-paced environment
• Reliable attendance and strong work ethic

Preferred Experience

• Patient registration, patient access, or medical front desk experience
• Call center or healthcare customer support experience
• Insurance verification and eligibility experience
• Experience with EMR/EHR systems
• Hospital, clinic, or health system experience

Key Skills for Success

• Patient service and customer care excellence
• Attention to detail in documentation and data entry
• Ability to multitask in a high-volume environment
• Strong problem-solving and communication skills
• Ability to maintain HIPAA compliance at all times
• Team collaboration within healthcare operations

What Candidates Should Know Before Applying

• Placement will depend on experience and operational need (Registration vs Customer Service)
• Multiple locations available; candidate must indicate preferred location(s)
• Schedule may vary and include rotating shifts
• Fast-paced environment with strict adherence to accuracy and patient service standards
• Training and onboarding will be provided based on assigned role
• Opportunity for contract-to-hire based on performance and business needs

Benefits

• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with company match is available after 1 year of service
• INDKS
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• Which locations are you open to?

Grand Blanc, MI

Detroit, MI

Farmington Hills, MI

Clinton Township, MI

New Baltimore, MI

Troy, MI

Jackson, MI

West Bloomfield, MI

Sterling Heights, MI

Kalamazoo, MI

Canton, MI

Experience :

• Patient Administration: 2 years (Required)