Fulfillment Processor - Phoenix Onsite

Fulfillment Processor

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions all in one place.

The Fulfillment Processor is responsible for processing payroll checks, payroll advices, W-2's and garnishment checks. The primary responsibilities include but are not limited to printing files, running inserting and postage machines, and creating shipping documents (FedEx, UPS, etc.). The Fulfillment Processor will follow detailed written instructions and pre-established guidelines to perform the functions of the job but should also rely on their own ability to assess situations that will require review of the documents to assure they are delivered to recipients correctly and timely. The Fulfillment Processor must be able to lift up to 50 lbs, stand for extended periods and has the ability to perform effectively in a fast-paced environment. This position will require seasonal overtime during peak periods such as during the W-2 printing window and an exceptional attendance record is required.

Duties:

• Monitor tickets to ensure service level agreements and high customer satisfaction levels are being met
• Process payrolls/FAO/Garnishments/Benefits and incoming mail using instructions supplied
• Process fulfillment requests using instructions supplied
• Work directly with Payroll Administrators to identify/resolve all issues related to fulfillment process
• Maintains required written records, files and documentation
• Operate inserting and postage machines
• Operate shipping stations
• Follow and maintain 5S standards
• Work on special projects as assigned by the Fulfillment Manager

The successful candidate will have the following required skills and experience:

• High school diploma or equivalent with 0-2 years of experience
• Team player
• Strong written and verbal communication skills
• Microsoft Office proficiency Word, Excel, etc.
• Strong customer service skills
• Ability to work on several projects simultaneously
• Detail oriented
• Strong analytical skills
• Able to work independently
• Ability to operate/learn inserting machine

OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.