Manager, Total Rewards

Join to apply for the Manager, Total Rewards role at PEMCO

Join to apply for the Manager, Total Rewards role at PEMCO

Who We Are:

At PEMCO we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage.

Job Description

Who We Are:

At PEMCO we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Why We Need You

PEMCO is at the forefront of setting a new standard for the customer journey and customer experience in personal lines insurance. With a mission to help our communities worry less and live more, PEMCO is a company that cares more and intends to create an experience that feels effortless – for our customers and our employees.

This role is responsible for ensuring effective business outcomes in talent attraction, retention and talent planning through aligned total rewards programs and practices.

If you are motivated by the opportunity to work alongside an experienced team of motivated HR professionals and make the largest difference possible with the most important part of our business – our people – this is a role for you.

This position is responsible for building and managing the company's benefits, compensation, and rewards policies and operational objectives. This role oversees critical programs and processes on a cross-functional scale and ensures equitable and competitive total rewards aligned with business and talent strategy, covering a variety of cyclical and ad-hoc programs.

What You’ll Be Doing

• Align the total rewards program (compensation, benefits, paid time off, and well-being) with the broader talent strategy and develop processes that ensure internal equity, employee retention, and agility within the challenges of the external labor market.
• Build, evaluate and update the job and salary frameworks; ensure job descriptions accurately reflect job role, title, responsibilities, qualifications and pay range assignment in accordance with the frameworks. Perform FLSA analysis and salary threshold review.
• Perform internal analysis and external competitive market research in order to recommend additions/updates to salary ranges, variable pay plans, job levels, job titles, job classification and benefits plans and ensure the company's competitive position. Work with the executive members of the Benefits and Compensation Committees and the 401(k) Plan Administrative Committee to implement recommended updates.
• Ensure pay is administered equitably and according to company guidelines and legal compliance.
• Provide analytical and technical support in the delivery of the rewards programs and prepare periodic and special reports to management including benefits utilization reports, compensation position-in-range reports, and other reports as assigned/requested.
• In conjunction with the benefits team, manage the benefits broker, benefits vendor relationships, plan administration and contracts; ensure plans are aligned with federal and state regulations, and plan provisions are communicated to employees and followed by vendors.
• Oversee payroll processing.
• Build and manage effective and productive working relationships with internal stakeholders and clients at all levels of the organization.
• This role plays an important "smoothing" function (understanding, relationships) with leaders and managers across the company.
• Manage department budget and resources responsibly.
• Manage a team of direct [and indirect] reports, with performance management and development responsibilities.
• Serve as a member of the HR leadership team; collaborate with the Director and other HR leaders to develop, plan, test, execute and optimize all aspects of the department including goals, objectives, systems and day-to-day issues.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring

• B.A. or B.S. degree or equivalent work experience (Business, Human Resources, or related field) is required.
• 6 years of experience in administering employee total rewards plans, such as benefits, recognition, and compensation programs including experience administering base pay, variable compensation programs and executive compensation with increasing level of responsibility, experience leading, managing and supervising others is required.
• Proven knowledge of HR industry practices.
• Hands-on experience with Human Resources Information Systems (HRIS) is required.
• Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP), CCP or CEBS designation preferred.
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required.
• Leadership & Managing Others: Establishes and communicates a compelling and inspiring vision, creates winning strategies and plans, ensures team goals are aligned with company goals; develops both self and others is required.
• Job specific: Extensive knowledge and understanding of regulations, plan design and third-party record keeping is required.
• Organizational Savvy: Interfaces cross-functionally with both technical depth and business savvy. Understands company goals and objectives; thinks critically about business challenges and resolutions. Demonstrates keen listening and observation skills is required.
• Highly Analytical: Is passionate about working with disparate datasets bringing data together to answer business questions. Collaborates to create, manage, and translate data to meaningful insights. Can work with external vendors to integrate data for analysis; knowing how to build efficient and scalable infrastructure and data models is required.
• Confidentiality: A high degree of integrity and the ability to exercise discretion in confidential situations is required.
• Presenter: Organizes data visually and speaks clearly and persuasively in group presentations and meetings with multiple peer groups and senior management.
• Project Management: Has a proven track record of driving and motivating cross-functional team members to successfully implement technology or business projects.

What We Value

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly, as supported by data.
• Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together.
• Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes.
• Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose.
• Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve.
• Value People: Appreciate and care about unique experiences and perspectives. Respect the dignity of others and have empathy for people. Authentically and meaningfully support and recognize people in real time.

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Compensation

The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $165,369-$202,117. The full pay range is $137,807-$229,679.
• Outside greater Seattle area target pay range: $145,941-$178,373. The full pay range is $121,617-$202,696.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
• Granted four (4) personal days immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other Miscellaneous Benefit Programs Offered By PEMCO Include

• Flexible Spending Accounts
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards
• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses
• Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales)
• Employee referral bonuses
• Shift differential pay

Equal Employment Opportunity

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants Have Rights Under Federal Employment Laws

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Insurance

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