Field Service Engineer

Pay Range: $75,000.00 - $110,000.00 yearly Job Location: Chandler, AZ; Phoenix, AZ; Austin, TX Shift Schedule: Multiple The Group You’ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The Impact You’ll Make As a Field Service Engineer, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. What You’ll Do Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of our client's complex electro-mechanical and electronic systems at customer sites. Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions. Keep up to date on semiconductor capital equipment and our clients products through learning, training, and certification. Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between our client and their customers. Serve as a subject matter expert, representing our clients to our valued customers, delivering exceptional customer satisfaction. Troubleshoot and create customer response action plans to support customer needs. Transparently discuss opportunities and challenges with customer to increase trust. Provide technical instruction and mentoring other junior engineers. Who We’re Looking For Minimum Qualifications Bachelor’s degree in Electronics, Electrical, Mechanical, Engineering or related field. Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed. Preferred Qualifications Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. Communication skills, both written and verbal, in English. Foundational analytical and problem-solving skills. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. #J-18808-Ljbffr