Shift Manager

Job Description

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Popeyes standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.

Description of role:

• Assign tasks to all associates on station in the restaurant and ensure they are completed

• Ensure all checklists, including Department of Health (DOH), opening and closing, are carried out daily

• Assist vendors and maintain inventory

• Control payroll and ensure correct staffing levels are met

• Train new hires and issue on the spot training as needed

• Communicate any issues in restaurant to management team

• Ensure all staff are in correct dress code

• Observe the floor and making sure the business is running effectively and smoothly

• Supervise policies and procedures as per New York State Labor Laws and Department of Health procedures/standards

• Perform opening and closing procedures

• Follow all money handling procedures and issue register audits

• Supervise staff breaks

• Assist with supervision of the bar operation, staff and inventory

• Proactively respond to the needs of the business and ensure the smooth running of the restaurant and complete additional tasks as needed (i.e. arrange coverage for call outs)

• Communicate any issues to manager on duty in the absence of management

• Ensure all inventory is dated, rotated and stored correctly

• Ensure the quality of the products served meet the standards of Popeyes. This includes standard portion sizes, cooking methods, quality standards, kitchen rules, policies and procedures

• Ability to effectively prepare food during scheduled shift and have the ability to anticipate and prepare to high volumes of customers

• Ability to maintain a clean and sanitary work station, including tables, shelves, grills, convection oven and refrigeration equipment

• Ability to portion food products prior to cooking in accordance with standard portion sizes and recipe specifications

• Ability to consistently follow proper plate presentation and garnish set-up for all dishes

• Ability to handle, prepare, store and rotate all food and products according to company and Department of Health (DOH) standards

• Ability to assist in food prep assignments during off-peak periods, as needed

• Extensive knowledge of menu

• Ability to perform other related duties as assigned by the Manager On Duty

• Contribute to a positive work environment by consistently treating all employees and customers with respect

• Work well in a fast paced environment with ability to adapt to ever changing customer volume levels with a sense of urgency

• Consistently and accurately use daily and nightly prep sheets, cleanliness and station checklists

• Ability to clean equipment as assigned, thoroughly and in a timely manner, in accordance with sanitation guidelines

• Ability to effectively make recommendations and sell products

• Ensure that customers are satisfied with their experience

• Liaise with management and supervisors with any service issues encountered to ensure excellent customer service is met

• Follow all company policies, procedures and Department of Health guidelines

Skills and requirements:

• Basic understanding of professional cooking and knife handling skills

• Understanding and knowledge of safety, sanitation and food handling procedures

• Ability to adjust priorities and manage time wisely in a fast-paced environment

• Ability to work a fully flexible retail schedule including nights, weekends and holidays is a MUST

• Availability to work the hours necessary to open and/or close the store

• Strong interpersonal, communication, organization and follow-through skills

• The incumbent must be very energetic

• Must possess a high threshold for ambiguity and change

• Ability to work in a fast paced environment

• Appreciation of Popeyes unique culture, entrepreneurial attitude, heritage and passion for its products.

-Must have 2-3 years management experience.

Work schedule:

-Must have open availability, including weekends.