R&D Lab & Product Support Technician

Job Description

Job Description

Job Summary:

We are hiring an R&D Reference & Productivity Support Technician to assist with inventory management, sample coordination, sensory testing, laboratory activities, and product development support. The role involves working with R&D teams and internal partners to manage samples, maintain inventories, coordinate shipments, support testing activities, and ensure smooth laboratory operations. Strong organizational, communication, and Microsoft Office skills are required

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Schedule: Monday-Friday, 7:30 AM-4:00 PM (30-40 hours/week).

POSITION OVERVIEW :

• Assist with the Gold Standard Reference program
• Coordinate bi-weekly with internal partners (Reference R&D, warehouse, manufacturing sites, 3rd party storage) to ship out samples to plants or testing locations
• Maintain and track reference inventory (products/pallets) from/to plants, R&D, and 3rd party storage
• Maintain and manage product inventories in the lab, shelf-life room, refrigerated, and frozen storage.

CORE RESPONSIBILITIES

• Lead Gold Standard Reference qualification reviews.
• Manage and prepare qualification samples for internal sensory testing.
• Support PFNA Productivity Region team in product development work, including sensory tests, laboratory work, and process lab test runs.
• Perform standard core technician duties such as ingredient inventory, sample management, material ordering, sensory test preparation, and trial participation.
• Maintain and manage product and raw ingredient inventories in the lab, shelf-life room, refrigerated, and frozen storage.
• Manage sensory and consumer testing requests and prepare samples for execution
• Coordinate and manage internal product reviews
• Manage analytical submissions and communicate results in an organized and timely fashion.
• Order raw materials for experiments and trials, managing specifications, certificates, and other crucial documents for all
• Coordinate logistical activities for the team, including UPS shipments and pallet pickups
• Maintain the quality lab and inventory and discard samples when expired with communication to project owners of expiration date.

Qualification Requirements:

• Minimum of High School degree with some college preferred
• Proficiency in computer skills and Microsoft Office applications, including Word, Excel and Powerpoint
• Strong communication skills, with emphasis on prompt and clear responses to high email and Teams message traffic
• Can lift light weights up to 25 lb
• Good organizational and time management skills
• Ability to work independently to meet or exceed deadlines with minimal supervision
• Demonstrated ability to effectively manage multiple projects simultaneously
• Ability to work in a fast-paced environment and adapt to change

\nCompany Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Company Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).