Resort Concierge

Job Title Delivering world-class concierge service is at the heart of the Fairmont Scottsdale Princess experience. By anticipating guest needs, offering expert local insights, and creating personalized recommendations, you will ensure each guest enjoys an exceptional and unforgettable stay. Consistently offer professional, friendly and engaging service Assist in booking golf arrangements, dining reservations and other activities during/prior to the guest's arrival Able to multi-task and work in a high traffic area Extensive knowledge of the Valley, golf courses, restaurants and attractions Strong computer skills are required. Microsoft Office programs are a plus. Assist with administrative duties Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Extensive knowledge of the Greater Phoenix/Scottsdale area Previous customer-related experience required Consistently uphold a professional presence and appearance in all guest interactions Outstanding guest service skills with exceptional verbal and written communication abilities. Strong computer skills including all Microsoft Window applications. Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Knowledge of POS systems and hotel software, such as Opera Cloud, is an asset. AccorHotel