Customer Care Manager / Scheduling Coordinator

$23 per hour

BrightStar Care of Howell / Brighton / Ann Arbor, MI

Job Description

Benefits:

Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Competitive salary
Dental insurance

On-site | Monday - Friday 8:30a-5:00p
On-Call Rotation: Required (additional compensation is provided)
Starting at $23.00/hour

BrightStar Care of Ann Arbor is seeking a detail-oriented, adaptable Customer Care Manager / Scheduling Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support.

Why Join Us?

Starting pay of $23.00/hour
Weekly pay with direct deposit
Health, dental, and vision insurance
401(k) with match
PTO
Short-term/long-term disability
Group life insurance

Key Responsibilities

Serve as a main point of contact for client and customer care
Assist with service for 4 territories, ability to be flexible with scheduling and travel between locations
Coordinate staff schedules and care coverage
Build strong relationships with clients, staff, and vendors
Assist with new client intake and service inquiries
Support recruitment, onboarding, and training of field staff
Help monitor employee education and compliance
Assist with office procedures, performance goals, and care quality support
Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary)

Qualifications

High school diploma required
35 years of professional experience in a fast-paced environment
Strong organizational and customer service skills
Ability to work independently and manage multiple priorities
Proficient with Microsoft Office and workplace technology
Positive attitude and strong problem-solving skills
Clear Background check including motor vehicle check and full coverage auto insurance

This position is on-site and not remote.
Apply today to join a team that values support, professionalism, and quality care.

Apply

Vacancy posted 4 days ago

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