Member Service Representative

MEMBER SERVICES REPRESENTATIVE • Front Desk Associate • Part Time or Full Time, Hourly Job Family: Club Staff Location: 4625 W. William Cannon Dr, Austin, Tx 78749 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness – Undefeated Tribe. Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery. From our clubs to headquarters, Undefeated Tribe is a collaborative, fast‑paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well‑being. Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, is passionate about fitness and excited about serving others, and helps to deliver our purpose “to enrich the lives of others through the power of well‑being.” You are an optimistic person with a naturally persuasive style. You communicate in a demonstrative instructional way, enjoy chit‑chat when meeting others, and prefer being the facilitator of information rather than the resident technical resource. You are energetic, like variety, and communicate details in quick bursts. You prefer things to be tidy, done correctly, and put away in their proper place, and require direction, rules, and structure in your format. Once you become familiar with a process, you become more comfortable and develop your skills and decisions based on history. Responsibilities Greets all members & guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process Assists with membership, retail, and tanning product sales Promotes membership privileges including tanning, group fitness, small group training, and childcare Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards Checks in all members and guests in accordance with company procedures, resolving any member check‑in alert Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests Facilitates all member requests or forwards to a manager Maintains a professional and courteous disposition Is an expert in all club facility services, programs, schedules, and hours of operation Maintains a clean and organized work area Can navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales Might be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility Performs opening and closing checklist and duties Required Skills & Experience Minimum 1 year of experience in a service‑oriented position preferred Ability to communicate effectively and demonstrate proficiency in reading and writing skills required Strong customer service orientation CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs Physical effort required for daily duties, including prolonged standing and walking Education Requirements High school diploma or GED required Compensation (Hourly) $12–14/hour + Commission Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full‑time positions Basic Life and AD&DD HSA Short‑term disability Free gym membership Travel No travel required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness. #J-18808-Ljbffr Crunch Fitness - Undefeated Tribe