Mental Health Case Manager

Mental Health Blended Case Manager - Mental Health Services
Start your career, shift your path, or grow your impact with SAM

Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About the Mental Health Case Manager Role
As a Mental Health Case Manager within our Mental Health Services team, you'll play a vital role in supporting individuals with mental health needs through strengths-based, trauma-informed case management. You'll coordinate services, advocate for individuals, and assist in building pathways to stability and recovery. This position is ideal for someone who is organized, compassionate, and thrives in a community-based setting where collaboration and advocacy matter.

Starting Rate: $23.651/hour, per current union agreement

Mental Health Case Manager Core Responsibilities

• Conduct assessments to identify individual needs, strengths, and goals
• Develop and monitor individualized service plans in partnership with individuals and their supports
• Coordinate access to mental health services, supports, and community resources
• Respond to crises and provide timely intervention and support
• Maintain accurate, timely documentation in accordance with confidentiality and compliance standards
• Engage individuals in recovery-oriented planning, promote self-sufficiency, and provide advocacy
• Participate in team meetings, training, and supervision
• On-call and occasional weekend hours required

What You Bring

• Bachelor's Degree in psychology, social work, counseling, social welfare, sociology, vocational rehabilitation, or a related field; OR
• 12 credits in a human services field and 2 years of related experience
• Experience in mental health or developmental disability services preferred
• Ability to work independently and as part of a team
• A valid driver's license and reliable transportation

Who Thrives in This Role
We've found that people who are:

• Organized and responsive
• Compassionate and adaptable
• Strong communicators and advocates
• Team players with a passion for supporting others

...tend to thrive in this role. Whether you're just starting out or building on prior experience, we have a place for you.

Employee Benefits
This position is represented by a union and follows the terms of the collective bargaining agreement, which includes:

• Generous paid time off and sick leave
• Employer matching 401k - up to 5%
• Recognition and wellness initiatives and rewards
• Scheduled annual increases and longevity bonuses
• Healthcare and insurance options with employee contributions

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule
This position is based at Berks County, PA. Work is primarily community-based with some remote flexibility.


Office hours are Monday through Friday, 8:00 AM to 5:00 PM. Mental Health Case Managers have On-Call responsibilities.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.