Technical Inside Sales Manager

As Manager, Technical Inside Sales for Emerson's Appleton Group, you will lead the Technical Inside Sales organization supporting our Engineered-to-Order (ETO) product lines. You will be responsible for leading and developing a team of technical inside sales professionals while driving operational excellence across quotation development, order execution, customer support, and commercial processes for highly engineered solutions.

In this role, you will establish performance expectations, develop talent, and foster a culture of accountability, collaboration, and continuous improvement. You will partner closely with Engineering, Pricing, Manufacturing, Customer Care, Product Management, Supply Chain, and Outside Sales to deliver accurate, timely, and technically sound solutions while improving the efficiency and effectiveness of the inside sales organization.

In This Role, Your Responsibilities Will Be:

• Lead and develop the Technical Inside Sales organization, establishing clear performance expectations, coaching and developing employees, managing team resources, and building a high-performing culture focused on accountability, customer service, and continuous improvement.
• Drive operational and commercial performance by establishing and monitoring key performance indicators, improving quote turnaround time, quotation quality, order execution, productivity, customer satisfaction, and overall service levels.
• Ensure the delivery of accurate, timely, and competitive technical solutions by maintaining compliance with customer specifications, company policies, and applicable industry standards throughout the quotation and order lifecycle.
• Partner cross-functionally to resolve complex technical, commercial, and operational challenges, working closely with Engineering, Pricing, Manufacturing, Product Management, Customer Care, Supply Chain, and Outside Sales while serving as a key escalation point for customer and business issues.
• Drive process improvement and organizational efficiency by standardizing workflows, leveraging business systems, improving data integrity, and implementing continuous improvement initiatives that increase scalability and effectiveness.
• Provide actionable business insights and support strategic initiatives through performance dashboards, reporting, forecasting, and analysis while partnering with leadership on organizational change, business growth, and initiatives that enhance the customer experience.

Who You Are:

• You establish clear responsibilities and performance expectations while creating an environment where individuals are accountable for delivering results.
• You build collaborative partnerships across functions and leverage diverse perspectives to solve customer challenges and achieve business objectives.
• You continuously seek opportunities to simplify processes, eliminate inefficiencies, and improve organizational effectiveness.
• You analyze technical and commercial information from multiple sources, make sound decisions, and effectively resolve complex business challenges.

For This Role, You Will Need:

• Bachelor's degree in Business, Engineering, Technical Sales, or a related field, or an equivalent combination of education and relevant experience.
• Five (5) or more years of experience in Technical Inside Sales, Quotations, Customer Service, Engineering Support, Commercial Operations, or a related technical commercial role.
• Previous experience leading, coaching, mentoring, or developing employees or cross-functional teams.
• Strong technical aptitude with the ability to understand complex engineered products and customer applications.
• Excellent communication, organizational, and interpersonal skills with the ability to influence stakeholders across multiple functions.
• Demonstrated ability to prioritize multiple projects and adapt to changing business needs in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• 10% of travel required

Preferred Qualifications That Set You Apart:

• Leadership experience managing a Technical Inside Sales, Quotations, Customer Service, or Commercial Operations organization.
• Experience supporting Engineered-to-Order (ETO)/customized solutions, configured products, or other highly engineered technical solutions.
• Working knowledge of hazardous location products and applicable industry standards, including NEC, IECEx, and ATEX.
• Experience collaborating with Engineering, Manufacturing, Product Management, Pricing, and Sales organizations.
• Experience with Oracle, Vendavo, CRM, ERP, or other business systems.
• Experience developing operational dashboards, KPIs, and performance metrics.
• Proven success leading continuous improvement, process standardization, workflow optimization, or organizational change initiatives.
• Experience within industrial electrical, automation, power distribution, or related manufacturing industries.
• Legal authorization to work in the US - visa sponsorship will not be provided.

Our Culture & Commitment to You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
• Emerson is committed to creating a global workplace that supports equal opportunity, values diversity of thought and experience, and empowers individuals to contribute their unique perspectives. We welcome candidates from a variety of backgrounds and experiences who are excited to make an impact, grow professionally, and help deliver innovative solutions for our customers around the world.
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ABOUT US

WHY EMERSON




Our Commitment to Our People




At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.




We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.




Work Authorization




Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.




Equal Opportunity Employer




Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.




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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.




With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!




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