Administrative Assistant I

Administrative Assistant

Responsibilities

Provide comprehensive administrative support to the Program Attorney and Citizenship Department, ensuring efficient daily operations and workflow management.

Serve as a primary point of contact for members, demonstrating professionalism, discretion, and high-quality service.

Manage complex calendars, schedules, appointments, meetings, and conferences; coordinate logistics and resolve scheduling conflicts as needed.

Screen and direct incoming calls, inquiries, and correspondence, maintaining confidentiality and sound judgment.

Register and assist members in person and by phone who seek citizenship or other immigration-related services.

Prepare, proofread, and distribute departmental correspondence, reports, and certified mail documentation.

Generate reports and perform data entry, with a high degree of accuracy.

Maintain and monitor departmental records and the Document Management System to ensure accuracy, organization, and compliance with established procedures.

Process departmental mail and maintain organized electronic and hard copy filing systems.

Coordinate and support outreach events by preparing materials and assisting with event logistics.

Complete special projects and perform additional duties as assigned by management.

Consistently meet departmental performance standards, including attendance, punctuality, dependability, and quality of work.

Qualifications

High School Diploma or GED required; or College Degree preferred

Minimum of one (1) year Administrative Assistant experience working in a fast-paced office environment with the ability to effectively prioritize, multitask, and meet deadlines.

Must have strong proficiency in Microsoft Suite, Excel, Word, PowerPoint and Outlook.

Excellent keyboarding skills required

Excellent written, verbal, and interpersonal communication skills, with the ability to build positive working relationships and interact professionally with diverse populations.

Strong troubleshooting and problem-solving skills, with the ability to identify issues and resolve them efficiently.

Experience with healthcare benefits and knowledge of the comprehensive package of health, pension and other benefits available through the 1199SEIU Funds preferred.

Must be available to work evenings and weekends as needed.

Bi-lingual speaking preferred.